Help & info
Just type in your query, or have a look at the list of popular questions below.
Ways to Pay
How do I send a CHAPS payment?
You can make a CHAPS payment online, if you have requested this facility to be added.Learn more
What is CHAPS?
Clearing House Automated Payment System (CHAPS) is a method of making same-day electronic sterling transfers.Learn more
How do I create a recurring payment online?
Follow these simple steps to set up a recurring payment online.Learn more
How do I cancel a standing order or recurring payment?
Standing orders can be cancelled online by making a Service Request. Recurring payments can be cancelled online by finding the scheduled payment and clicking Delete.Learn more
What's the difference between a standing order and a recurring payment?
If you set up a regular payment online, we call this a 'recurring payment'. If you set up a regular payment over the phone, we call this a 'standing order'.Learn more
How do I cancel a Direct Debit?
You can cancel Direct Debits online, using the Service Request option.Learn more
How do I apply for Bulk BACS?
If you'd like to apply for Bulk BACS, please check your eligibility.Learn more
What is Bulk BACS?
Bulk BACS is an automated payment and collection facility.Learn more
How will cheque imaging impact me?
A key change we introduced with effect from 30th October 2017 is that to stop a cheque you will no longer be able to request this on the day it’s presented to us for a payment decision.Learn more
How can I make an international/foreign payment?
Follow these simple steps to make an international payment online.Learn more
What currencies can I transfer in?
You can make transfers in several foreign currencies.Learn more
How to make an electronic payment
Follow these simple steps to make a payment online.Learn more
How do I order an additional debit card?
To order an additional debit card, please fill out the Debit Card application form.Learn more
What is a charge card?
A charge card comes with pre-approved limits. For more information and to apply, please visit Charge Card application.Learn more
How do I claim a Direct Debit back?
If you think a Direct Debit has been claimed in error, or for the wrong amount, please call our Business Customer Services team.Learn more
How do I order a cheque book?
To order a new cheque book, please log into Business Online Banking and submit a Service Request.Learn more