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Help & info

Just type in your query, or have a look at the list of popular questions below.

Updating online banking

  • How do I revoke access to online banking?

    If you are authorised and wish to cancel or disable a user, please call our Business Online Banking team.
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  • How do I stop a cheque?

    Follow these steps to stop a cheque through business online banking.
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  • How do I add or remove an account to online banking?

    Follow these steps to add or remove an online account.
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  • How do I enable foreign payments?

    To make foreign/international payments, you'll need to add this facility to your online banking package.
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  • How do I grant access to online banking?

    If another authorised party wants access to your online banking they will need to fill in the Business Online Banking application form.
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  • How do I add or remove dual authority/payment approval?

    To add dual authority to your account, please call our Business Online Banking team. To remove dual authority, you will need to write a letter signed in accordance with your bank mandate.
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