If you've damaged or misplaced your physical security token, please call our Business Online Banking team
You'll be taken through our standard security process, and will be able to order a new token (or reassign a spare token if you have one). Delivery of the new token usually takes 7 to 10 days and will require activation on receipt.
If you need to register the mobile authentication app to a new device you will firstly need to remove the existing device from your online banking.
To remove a device, follow the steps below:
To add a new device 'Set up mobile authentication' from the dashboard and follow the steps in the registration process.
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