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Help & info

Just type in your query, or have a look at the list of popular questions below.

Online Banking

  • How do I order a statement/copy statement?

    You can order a copy statement by logging into online banking and raising a service request.
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  • Can I opt into paperless statements?

    You can view statements from the previous 18 months (or from the date you started using the online service).
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  • How do I revoke access to online banking?

    If you are authorised and wish to cancel or disable a user, please call our Business Online Banking team.
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  • Can I export transaction information?

    You can export transaction information in various formats.
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  • How do I print my statements?

    Once you have located and opened your statement within Business Online Banking, there is print option in the top right corner.
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  • I'm having issues with my token, who do I call?

    If you're having issues with your token, please call our Business Online Banking team.
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  • How do I stop a cheque?

    Follow these steps to stop a cheque through business online banking.
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  • Can I have more than one security token?

    For security reasons you're only allowed one token and one user ID per person.
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  • How do I add or remove an account to online banking?

    Follow these steps to add or remove an online account.
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  • How do I log into online banking?

    Logging into online banking - stepping through the process.
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  • How do I create a new beneficiary?

    Making a payment to someone new.
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  • What if I don't have my login details?

    If you do not have your customer ID, User ID or token, you will need to call our Business Online Banking team.
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  • Can I change the PIN on my security token?

    Follow these steps to change the PIN on your security token.
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  • How long are my statements, transaction and balances stored online for?

    We store your statements, transactions and balances for a maximum of 18 months, or from the date you started to use Business Online Banking.
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  • Why can't I see recent transactions on my statement?

    Your recent transactions will not show on your statement until the statement has been produced.
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  • How do I approve an online payment?

    Follow these steps to approve a payment made online.
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  • How do I cancel/amend an online payment?

    You can cancel/amend a payment initiated online, by following these simple steps.
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  • I have damaged/lost my token, who do I call?

    If you've damaged or misplaced your token, please call our Business Online Banking team.
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  • How do I activate my token?

    To activate your token, you will need to call our Business Online Banking team.
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  • Why hasn't my balance updated?

    Your balances are updated hourly.
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