Help & info
Just type in your query, or have a look at the list of popular questions below.
Ways to Bank
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How do I order a statement/copy statement?
You can order a copy statement by logging into online banking and raising a service request.Learn more
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Can I opt into paperless statements?
You can view statements from the previous 18 months (or from the date you started using the online service).Learn more
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How do I revoke access to online banking?
If you are authorised and wish to cancel or disable a user, please call our Business Online Banking team.Learn more
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Can I export transaction information?
You can export transaction information in various formats.Learn more
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How do I print my statements?
Once you have located and opened your statement within Business Online Banking, there is print option in the top right corner.Learn more
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I'm having issues with my token, who do I call?
If you're having issues with your token, please call our Business Online Banking team.Learn more
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How do I stop a cheque?
Follow these steps to stop a cheque through business online banking.Learn more
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Can I have more than one security token?
For security reasons you're only allowed one token and one user ID per person.Learn more
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How do I add or remove an account to online banking?
Follow these steps to add or remove an online account.Learn more
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How do I log into online banking?
Logging into online banking - stepping through the process.Learn more
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How do I create a new beneficiary?
Making a payment to someone new.Learn more
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What if I don't have my login details?
If you do not have your customer ID, User ID or token, you will need to call our Business Online Banking team.Learn more
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Can I change the PIN on my security token?
Follow these steps to change the PIN on your security token.Learn more
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How long are my statements, transaction and balances stored online for?
We store your statements, transactions and balances for a maximum of 18 months, or from the date you started to use Business Online Banking.Learn more
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Why can't I see recent transactions on my statement?
Your recent transactions will not show on your statement until the statement has been produced.Learn more
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How do I approve an online payment?
Follow these steps to approve a payment made online.Learn more
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How do I cancel/amend an online payment?
You can cancel/amend a payment initiated online, by following these simple steps.Learn more
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I have damaged/lost my token, who do I call?
If you've damaged or misplaced your token, please call our Business Online Banking team.Learn more
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How do I activate my token?
To activate your token, you will need to call our Business Online Banking team.Learn more
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Why hasn't my balance updated?
Your balances are updated hourly.Learn more
Contact us
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