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Help & info

Just type in your query, or have a look at the list of popular questions below.

Difficult Times

  • Can you refer me for further support?

    Free and independent advice is available from the Step Change debt charity.
    Learn more

  • What support can you provide through financial difficulties?

    If you need help managing your finances, please call our Business Customer Services team and they will assess your individual needs before putting steps in place to support.
    Learn more

  • How do I raise an account dispute?

    If you need to raise a dispute between partners, please contact us either by calling customer services or by written letter.
    Learn more

  • Can I remove another Signatory's access?

    To amend access rights, you need to complete the Change of Signatories mandate.
    Learn more

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If you'd like more help & information, you can: