Help & info
Just type in your query, or have a look at the list of popular questions below.
How do I let you know about a change of address?
You can change your address by sending a letter signed in accordance with your bank mandate.Learn more
How do I change a signatory on my account?
If any officials, signatories or authorised users have changed for your organisation, please complete a Change of Signatories and Authorised Users form.Learn more
How do I change an Authorised User on my account?
Please use this form to amend the Authorised Users on your account.Learn more
What is an Authorised User?
An Authorised User can act on behalf of the account holder online or over the phone.Learn more
How can I link my accounts?
To link your accounts, you’ll need to call our Business Customer Services team.Learn more
What are the invoice and charging dates?
We've published information on the invoicing and charging dates on an Account Charging page.Learn more
How do I let you know about a Change of Title for my business/organisation?
If the title of your business/organisation has changed, please complete the Change of Account Title form.Learn more