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Help & info

Just type in your query, or have a look at the list of popular questions below.

Account Services

  • How do I request my payment transaction history?

    If your account was closed after 2 February 2018, you can request a copy of your Payment Transaction History any time up to five years after your account has closed.
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  • What information do you hold on my payment transaction history?

    If your account was closed after 2 February 2018, you can request a copy of your Payment Transaction History any time up to five years after your account has closed.
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  • How do I apply for a savings account?

    To find out whether we can offer a savings account for your business, please review the product information and check your eligibility.
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  • What is the current rate of interest on a savings account?

    You can find out about the interest rates we offer on savings accounts here.
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  • How do I let you know about a change of address?

    You can change your address by sending a letter signed in accordance with your bank mandate.
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  • How do I apply for an overdraft?

    To find out whether we can provide an overdraft facility on a secured or unsecured basis, please review the product information and check your eligibility.
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  • How do I change a signatory on my account?

    If any officials, signatories or authorised users have changed for your organisation, please complete a Change of Signatories and Authorised Users form.
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  • What is an Authorised User?

    An Authorised User can act on behalf of the account holder online or over the phone.
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  • How do I change an Authorised User on my account?

    Please use this form to amend the Authorised Users on your account.
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  • How can I link my accounts?

    To link your accounts, you’ll need to call our Business Customer Services team.
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  • What are the invoice and charging dates?

    We've published information on the invoicing and charging dates on an Account Charging page.
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  • How do I switch to a Co-operative Bank account?

    Completing a full account switch via the Current Account Switch Service means all your incoming and outgoing payments will be transferred to the new account for you.
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  • How do I let you know about a Change of Title for my business/organisation?

    If the title of your business/organisation has changed, please complete the Change of Account Title form.
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  • How do I apply for a loan?

    To find out whether we can offer you a Co-operative Bank loan, please review the product information and check your eligibility.
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  • How do I close my account?

    To close your business account, please complete the Account Closure form, and return to the address provided.
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