Help & info
Just type in your query, or have a look at the list of popular questions below.
Account Services
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What information do you hold on my payment transaction history?
If your account was closed after 2 February 2018, you can request a copy of your Payment Transaction History any time up to five years after your account has closed.Learn more
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How do I request my payment transaction history?
If your account was closed after 2 February 2018, you can request a copy of your Payment Transaction History any time up to five years after your account has closed.Learn more
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How do I let you know about a change of address?
You can change your address by sending a letter signed in accordance with your bank mandate.Learn more
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How do I change a signatory on my account?
If any officials, signatories or authorised users have changed for your organisation, please complete a Change of Signatories and Authorised Users form.Learn more
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What is an Authorised User?
An Authorised User can act on behalf of the account holder online or over the phone.Learn more
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How do I change an Authorised User on my account?
Please use this form to amend the Authorised Users on your account.Learn more
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What is the current rate of interest on a savings account?
You can find out about the interest rates we offer on savings accounts here.Learn more
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How do I apply for a savings account?
To find out whether we can offer a savings account for your business, please review the product information and check your eligibility.Learn more
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What are the invoice and charging dates?
We've published information on the invoicing and charging dates on an Account Charging page.Learn more
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How can I link my accounts?
To link your accounts, you’ll need to call our Business Customer Services team.Learn more
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How do I let you know about a Change of Title for my business/organisation?
If the title of your business/organisation has changed, please complete the Change of Account Title form.Learn more
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How do I apply for a loan?
To find out whether we can offer you a Co-operative Bank loan, please review the product information and check your eligibility.Learn more
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How do I apply for an overdraft?
To find out whether we can provide an overdraft facility on a secured or unsecured basis, please review the product information and check your eligibility.Learn more
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How do I switch to a Co-operative Bank account?
Completing a full account switch via the Current Account Switch Service means all your incoming and outgoing payments will be transferred to the new account for you.Learn more
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How do I close my account?
To close your business account, please complete the Account Closure form, and return to the address provided.Learn more
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