Using the Post Office®

How do you use the Post Office®?

If you currently pay in less than £10,000 cash per week or £2000 cash a day (of which a maximum of £250 per day can be coins) or just cheques, then you can pay in at any of the 11,500 Post Offices® nationwide.

If you need to pay in more than £10,000 cash per week or £2000 cash a day (of which a maximum of £250 per day can be coins) then please contact us to register at a nominated Post Office®. Please call Business Customer Services on 03457 213 213 Call charges.

If you wish to use the exchange of notes for coins service please call Business Customer Services to register a nominated Post Office® and set up your facilities.

  • You are able to register to pay in or exchange notes at more than one Post Office®.

How to deposit your cash

Your notes and coins

If you are paying in cash you need to:

  • Sort the notes and coins into note sleeves before you deposit the money.
  • Separate English and Scottish notes.
  • Sort your new, crisp notes from your more crumpled notes.
  • Ensure your coin is deposited in full coin bags, sorted out into the relevant denominations. Mixed/loose change won’t be accepted.
  • We can’t accept non-polymer £5 or £10 notes.

This helps to shorten your waiting time, and it also helps your Post Office® cashier.

If you need stationery for paying in money, like note sleeves, you should call Business Customer Services on +44(0)3457 213 213 Call charges. Please allow 14 days for delivery.

 


How to deposit your cheques

In order to deposit cheques, you will need Post Office® paying-in envelopes, and a style F paying book. To order these please contact Business Customer Services on 03457 213 213 Call charges. Please allow 14 days for delivery.


  1. Complete a credit slip ensuring you keep a record of the cheques you are paying in. Please put your sort code and account number on the reverse of the cheques too.
  2. Put the credit slip and your cheques in the cheque deposit envelope.
  3. Present this to the Post Office® cashier.
  4. You will then be issued with a receipt for the envelope (but not the contents).
  5. The envelope will be sent off for processing at The Co-operative Bank without being opened by the Post Office® and your account normally credited on the next working day.

Exchange of notes for change

Change fulfilment

In order to exchange cash, you will need a bar coded Post Office® change transfer book. To order these please contact Business Customer Services on 03457 213 213 Call charges. Please allow 14 days for delivery.

Change can only be ordered in line with the following:

£5 Minimum of £100 and further multiples of £100
£2/ £1 Minimum of £20 and further multiples of £20
50p/ 20p Minimum of £10 and further multiples of £10
10p/ 5p Minimum of £10 and further multiples of £10
2p/ 1p Minimum of £1 and further multiples of £1
  1. Change orders should be telephoned to the nominated Post Office® at least 1 full business day before the date required. For example, if you need money at 10am on Tuesday, we need to know by 10am on Monday.
  2. Present your completed change giving slip and your notes to the Post Office® cashier.
  3. Once you have received your change, the Post Office® cashier will scan the barcode on your change giving slip which contains your account information.
  4. You will then be issued with a receipt for the transaction and your change giving slip handed back to you as the relevant transaction information has been collected.

How will your bank account be charged for your transactions through the Post Office®?

Your account will be charged in accordance with your product tariff and calculated on the day that deposits were credited to your account, or the next working day after your exchange of notes for coins transaction took place.

Your monthly invoice will then show all your account activity and charges (if applicable).

This does not include the Channel Islands or the Isle of Man. Please be advised that some Post Office® branches can only accept cash deposits of up to £2,000 per day. If your deposit is made after 7pm please allow an extra working day for your account to be credited.
Cheques may take a further working day to be credited to your account if your deposit is processed after your Post Offices® cheque processing cut-off time.

Find your nearest Post Office


Post Office® Guide

We have created a pdf guide with all the above information to enable you to keep your own copy.


Contact us

If you'd like more help & information, you can: