If your token is locked, please call our Business Online Banking team on 0345 601 9938 with your token to hand.
To add dual authority to your account, please call the Business Online Banking Team on 0345 601 9938, you will be required to go through security. To remove dual authority, you will need to send a letter signed in accordance with your bank mandate to;
Digital Business Banking FREEPOST NAT5915, The Co-operative Bank p.l.c. Delf House, Southway, Skelmersdale, WN8 6ZX.