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Your feedback is important

We wanted to take the opportunity to thank you for your feedback, and share more about the developments you've helped shape so far this year.

What's new

Business banking app

Great news! Our Business banking app is now available to download on to your mobile device, so you can manage your business accounts on the go. You'll be able to view real time balances and transactions for your current and savings accounts and pay saved payees.

You can use the app if you are already set up on online banking, have a business current account, no more than 12 accounts in total and you don't have anyone set up as an approver of changes like approval of payments.

Download Business banking app

Account opening

One day account opening is now available, making it easier for sole traders and single directors to have new accounts opened with us in just one day.

Over the coming months we'll be making similar changes to the application process for other types of businesses. For now please continue to apply as normal.

Mobile security token

Our new mobile security token is a quick and secure way to generate verification codes from your mobile. This is as an alternative to using your physical security token for accessing your account and authorising payments.

The app has been developed by HID Global, the company that provides our physical security token, and will allow you to:

  • login to Business Online Banking and authorise payments via an app as an alternative to your physical security token
  • register for the Business banking mobile app
  • use a device of your choice, like a mobile or tablet.

Learn more about mobile security token

What's in progress

Online banking

We are aiming to make our online banking channel as smooth as possible and that's why we are continuously taking on board your feedback and working hard to make improvements.

Over the coming months, we are looking to upgrade our online banking platform which allows us to introduce a new facility related to Open Banking and improve navigation making it easier for you to make payments and view transactions.

What's in place

We've partnered with Xero to allow you to automatically import your business account bank statements to their accounting software, making life that little bit easier.

To provide Xero with access, you need to request this via your Xero account. You can do this by following these steps:

  • if you haven't already, add your bank account in Xero. Select 'The Co-operative Bank (UK)' as the bank name
  • find your Co-operative Bank account on your Xero dashboard
  • click 'Get Bank Feeds'.

Follow this Xero guide to adding your account if you need more information.

You can also find further information on our website on how open banking works and the services provided.

Contact us

If you'd like more help & information, you can: