Skip to main navigation Skip to main content Skip to footer content

Frequently asked questions

What is FD Online?

FD Online is The Co-operative Bank’s internet service for corporate customers.

FD Online is protected by the latest security features allowing you to manage your corporate account safely and easily, 24 hours a day, seven days a week.

Why not take a closer look at FD Online.

Back to top

Who is it for?

FD Online is available for businesses, charities and community organisations with a turnover of over £1m.

We also have a range of business banking options for business, charities or public sector organisations with a turnover of up to £1m.

Find out more

Back to top

How much does FD Online cost?

To discuss your needs, learn more about our tariff or to arrange a demonstration of the service, please contact your Relationship Manager.

Back to top

What functionality does FD Online offer?

When using FD Online, you can:

  • Check your account balance
  • View your recent statements on screen and print them off
  • Search for transactions of a particular type (eg cheques), date or amount range
  • Transfer funds between connected Co-operative Bank accounts
  • Future-date a funds transfer between Co-operative Bank accounts
  • Arrange bill payments / fund transfers to other UK bank accounts*
  • Arrange bill payments / fund transfers to be made in the future*
  • Check the progress of items on your account
  • Make bulk BACS payments*
  • Enquire if a cheque has been presented, stop cheques* and remove stops*
  • Cancel Standing Orders or Direct Debits.

You can also order the following:

  • Copies of cheques/credits/debits*
  • Copies of statements*
  • An up to date statement*
  • Paying in books
  • Cheque books
  • Change of signature forms
  • Pre-addressed envelopes.

*FD Online incurs a monthly service fee. These items will incur additional charges. Please refer to your Relationship Manager for full details.

Back to top

How do I apply for FD Online?

To discuss your needs, learn more about our tariff or to arrange a demonstration of the service, please contact your Relationship Manager.

If you have a general query about FD Online, please email FDOnline@cfs.coop with your contact details and requirements.

If you’re an existing customer with a technical question, contact Computer Banking Services on 0845 603 2921.

Back to top

Is this a secure service?

Yes. FD Online is VeriSign secure, utilising a 256-bit encryption to protect your information in-line with our stringent fraud prevention and online security policy.

It also has increased security through the use of security tokens.

Back to top

How do I log onto FD Online for the first time?

Before logging onto the system you’ll first need to Activate your security token.

Back to top

I have received a security token, what do I have to do?

Before you can login to FD Online for the first time you will need to change your security token’s default PIN (personal identification number) provided by your company’s nominated Administration User.

Changing the default PIN

  • Press the OK button to switch on your security token.
  • Now enter the default PIN (four-digit number) provided by your company Administration User.
  • Your security token will prompt you to enter New PIN.
  • Enter a New PIN (four-digit number) of your choice and click OK.
    • You will need this number each time you use your security token. Do not share your PIN with anyone – including your company Administration User.
  • Confirm your PIN by entering your new four-digit number again. Click OK.
  • You have now changed the default PIN and your security token is ready for use.

For more information please download our Security token instructions - (PDF - 0.7Mb).

Back to top

What do I need to log onto FD Online?

To logon to FD Online you will need:

  • Your Customer ID
  • Your User ID
  • Your security token and associated PIN.

Back to top

I’m having trouble logging on. What should I do?

In the first instance, please refer to the online demonstration video that you can access here, and check the FAQs around logging on to the system.

If you’re still having trouble logging on, please contact Computer Banking Services on 0845 603 2921 (lines are open 8am-6pm Monday to Friday, excluding Bank Holidays).

Back to top

I’m unsure how to complete certain processes online. Where can I go for more information?

To help you use FD Online, we have produced a range of online demonstrations, which you can access below:

  1. Virtual tour of the new service
  2. Token login
  3. Creating beneficiaries
  4. Cheque management
  5. How to make a payment

Back to top

How do I add additional users to my FD Online service?

Please contact Computer Banking Services on 0845 603 2921 (lines are open 8am-6pm Monday to Friday, excluding Bank Holidays).

Back to top

I've forgotten my security token four-digit PIN number. How do I reset my PIN number?

Please contact Computer Banking Services on 0845 603 2921 (lines are open 8am-6pm Monday to Friday, excluding Bank Holidays).

Back to top

I want to access the service but have forgotten my Customer ID. What do I do?

Your Customer ID was provided by your company Administration user.

If you have mislaid this information and can’t remember your Customer ID please contact Computer Banking Services on 0845 603 2921 (lines are open 8am-6pm Monday to Friday, excluding Bank Holidays).

Back to top

I want to access the service but have forgotten my User ID. What do I do?

Your User ID was provided by your company Administration user.

If you have mislaid this information and can’t remember your User ID please contact Computer Banking Services on 0845 603 2921 (lines are open 8am-6pm Monday to Friday, excluding Bank Holidays).

Back to top

Can I change my Customer ID and User ID?

No. Your Customer ID identifies your business. Your User ID is unique to you and allows FD Online to recognise which user on your account has completed online transactions.

Back to top

Can I download my account activity?

Yes. You can download and print statements and reports from FD Online in a range of formats including Adobe pdfs and Microsoft Excel.

Back to top

How do I log off?

When you have finished with a FD Online session, click on the Logout option on the top right hand navigation.

It is important that you logout before closing your browser window. If you don’t, you will remain logged on until the session times out.

Back to top

Why is it necessary to log off from FD Online?

You should always use the Logout option to exit FD Online.

If you do not exit the service, your FD Online session will remain open until it automatically ‘times out’.

We recommend you use the logout option before:

  • you close the browser window
  • you use another application
  • any time you leave your desk

Do not leave your computer unattended when you are logged on to FD Online, always make sure that you logout, closing the session.

Back to top

Are there any hardware requirements necessary to use FD Online?

We recommend using a screen resolution of 1024 X 768. Session cookies must also be enabled in your browser.

Minimum specification:

  • Windows 2000 / XP / Vista
  • Mac OS X
  • Adobe Reader 6.0

Browser compatibility:

  • Internet Explorer 6.0 or later
  • Mozilla Firefox 2.0 and 3.0
  • Apple Computers Safari 2.0 or later

Back to top

 

If you’re an existing customer with a technical question, contact Computer Banking Services on 0845 603 2921

Contact us

  • For general banking queries, please call Relationship Account Support on
    08457 654 654.
  • For FD Online queries, call Computer Banking Services on
    0845 603 2921.
    Call charges