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How to login

Logging in is simple. You will need your Customer ID, User ID and your security token. These will all have been provided by your company's administration user.

Please choose whether you’d like to:

View an online demonstration
View the security token instructions (PDF - 0.2Mb)
View the instructions for the DDA compliant security token

Security token information

Your security token is part of our ongoing commitment to making your online banking experience as secure as possible.

It is easy to use and you will be prompted by the online banking system when you need to use it.

Your security token holds no personal or financial information about you and does not need to be connected to your computer. It simply generates codes that you will use to identify yourself at logon and to complete some online transactions, such as setting up a new beneficiary.

If you’re an existing customer with a technical question, contact Computer Banking Services on 0845 603 2921

Contact us

  • For general banking queries, please call Relationship Account Support on
    08457 654 654.
  • For FD Online queries, call Computer Banking Services on
    0845 603 2921.
    Call charges