User guides and interactive demos
Interactive demos
Please use the links below to access the demonstrations.
To play these demos you need to have Adobe Flash Player version 9 or above installed. Please visit the Adobe website for a free download of the latest version.
- Virtual tour of the new service
- Using your security token to log in
- How to make a payment
- Creating beneficiaries
- Cheque management
User guides
| Guide | Description |
|---|---|
| Getting started with Business Online Banking (PDF - 0.1Mb) |
Customer and User ID, Security token and logging in. |
| Using your security token (PDF - 0.1Mb) |
Getting started, activating your security token, using your security token, logging in, completing transactions and frequently asked questions. |
| Using your DDA compliant security token | Getting started, activating your security token, using your security token, logging in, completing transactions and frequently asked questions. |
| Accounts Information (PDF - 0.1Mb) |
Balance information, transactions, transaction search and save searches. |
| Statements or Reports (PDF - 0.4Mb) |
View or print a range of statements or reports. |
| Internal Transfers (PDF - 0.3Mb) |
Transfer summary, create transfer, recurring transfers and scheduled transfers. |
| UK Payments (PDF - 0.2Mb) |
Payment types, payments summary, create payment, create single payment, recurring payment, scheduled payments and approvals. |
| Beneficiaries (PDF - 0.1Mb) |
Add beneficiary, beneficiary search and advanced search. |
| Cheque Management (PDF - 0.1Mb) |
Summary, stop cheque, cancel stop and cheque enquiry. |
| Service Requests (PDF - 1.7Mb) |
New requests and query requests. |
| Enquiry Facility (PDF - 0.8Mb) |
Financial activities and non-financial activities. |
| Account Nickname (PDF - 0.1Mb) |
Allocate an alternative name for your account. |
