The Financial Ombudsman Service
The Co-operative Bank subscribes to the Financial Ombudsman Service who resolve individual complaints against financial services institutions in the UK.
Please be aware that our Guernsey based products such as our offshore accounts may not fall within the jurisdiction of the Financial Ombudsman Service.
If you contact the Financial Ombudsman Service before you have received your final response or before 8 weeks has passed since you initially raised your concerns with us, they will refer you back to The Co-operative Bank to resolve your complaint.
Please note that for corporate and business account customers, the Financial Ombudsman Service is only available if you have an annual turnover of up to 2 million euros and fewer than 10 staff.
Website
www.financial-ombudsman.org.uk
enquiries@financial-ombudsman.org.uk
Address
Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London
E14 9SR
Telephone
0800 0 234 567 (UK landline calls)
0300 123 9 123 (mobile phone calls)
Calls to 0800 numbers are free from a UK landline, mobile costs may vary. Calls to 0300 numbers are free for mobile phone uses who pay a monthly charge for calls to numbers starting in 01 or 02.
