Our Guarantees

The Financial Ombudsman

The Co-operative Bank is covered by the Financial Ombudsman who resolve individual complaints against banks in the UK.

Website

www.financial-ombudsman.org.uk

E-mail

enquiries@financial-ombudsman.org.uk

Address

Banking and Loans Division
Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London
E14 9SR

Telephone

0845 080 1800

Calls to 0845 numbers will cost no more than 4p per minute for BT customers. Call charges from other companies may vary and you may want to check this with your service provider.

Automated Voice Messaging. Combating fraud for your piece of mind. Find out more.