Important information

Registered address
Privacy
Our relationship with The Co-operative Insurance and The Co-operative Investments
Call charges & information
Our disclaimer
What is social bookmarking?
Important information for non-UK mainland residents
Email security
Important information for The Co-operative Insurance
Important information for The Co-operative Investments

Registered Address

The Co-operative Bank p.l.c., (990937) P.O. Box 101, 1 Balloon Street, Manchester, M60 4EP. The Co-operative Bank is a UK Bank and its products are only available to UK, Channel Islands & Isle of Man residents and British expatriates overseas (subject to any restrictions laid down by English law).

The Co-operative Bank is authorised and regulated by the Financial Services Authority (No. 121885), subscribes to the Lending Code, is a member of the Financial Ombudsman Service and is licensed by the Office of Fair Trading (No. 006110).

Privacy

The privacy of Co-operative Bank customers is very important to us, and how we deal with personal information is outlined in our terms and conditions. We hope the way in which we gather and use your personal information addresses and respects any concerns you may have:

We will only use the personal information we gather:

in the normal course of our business to provide the products and services you have requested
to identify you when you contact us
to determine if we can offer you a better service or more relevant products
to send you e-mail updates of service changes which are important to you or which we feel may be of interest to you
for credit assessment, to review the conduct of and to administer/operate your accounts
for statistical analysis, including automated techniques (eg behaviour and credit scoring) and to monitor and analyse our business

We will disclose your personal information only to:

our agents and sub-contractors to administer and operate your account or to conduct our business
the insurer of any payment or card protection cover which you take out in connection with your account
our licensed credit reference agency who may keep a record of any search we make and your personal information may be shared with and used by other lenders in assessing applications from you or members of your household
any person to whom we transfer our rights or obligations under this agreement
for debt tracing or fraud prevention
to help desk advisers, minicom/typetalk operators or their equivalent
if required or compelled to do so by law

Our relationship with The Co-operative Insurance
and The Co-operative Investments

The Co-operative Bank plc operates closely with our sister company the Co-operative Insurance which is a marketing group associate.

Call Charges & Information

Calls to 0845 numbers will cost no more than 4p per minute for BT customers. Call charges from other companies may vary and you may want to check this with your service provider.

Calls to 0870 numbers will cost no more than 8p per minute for BT customers. Call charges from other companies may vary and you may want to check this with your service provider.

Calls to 0800 numbers are free from a UK landline, mobile costs may vary. You may wish to check this with your mobile provider.

Calls may be monitored or recorded for security and training purposes.

Our Disclaimer

The Bank has taken the greatest of care to ensure the accuracy of the contents of this website, but cannot accept responsibility (to the extent permitted by law) for any inaccuracies, omissions, or errors whether in respect of the information provided on the Bank's website or on any to which the Bank's website may be linked. The Co-operative Bank p.l.c. (the "Bank") is a United Kingdom bank and its products are only available in the United Kingdom (including the Channel Islands and the Isle of Man) to United Kingdom residents.

The information on this website may only be used by UK residents and expatriates for their own purposes. Permission must be obtained from the Bank for any other use.

What is Social Bookmarking?

The term Social Bookmarking is used to describe websites designed to store and share bookmarks on the web, instead of the Bookmarks or Favourites area of your web browser.

By sharing bookmarks, you can ensure other web users are introduced to the content you have found to be interesting, informative or useful. Social Bookmarking sites such as Digg, Delicious and Reddit represent communites of web users by listing these shared articles and news stories from across the internet.

At The Co-operative Bank we are very interested in the emerging web communities, and see this as an opportunity to introduce new audiences to our knowledge, particularly on ethical issues. This is why we now provide links to Social Bookmarking websites in the right-hand column of some of the pages in our Ethics section.

To share our pages with a Social Bookmarking website:

Click one of the links on the Social Bookmarking panel, in the right-hand column. You will then see the Submit page of the Social Bookmarking website.
If you have not visited the site before, you will be prompted to Register. Simply fill in the Username and Password boxes before clicking the OK button.
If you are already registered, you may be prompted to Login to your account. If so, enter your Username and Password before clicking the OK button.
When you have been informed of your successful submission to the site, close the window to return to The Co-operative Bank website.