Privacy

The privacy of The Co-operative Bank's customers is very important to us, and how we deal with personal information is outlined in our terms and conditions. We hope the way in which we gather and use your personal information addresses and respects any concerns you may have:

We will only use the personal information we gather:

  • In the normal course of our business to provide the products and services you have requested.
  • To identify you when you contact us.
  • To determine if we can offer you a better service or more relevant products.
  • To send you e-mail updates of service changes which are important to you or which we feel may be of interest to you.
  • For credit assessment, to review the conduct of and to administer/operate your accounts.
  • For statistical analysis, including automated techniques (eg behaviour and credit scoring) and to monitor and analyse our business.

We will disclose your personal information only to:

  • Our agents and sub-contractors to administer and operate your account or to conduct our business.
  • The insurer of any payment or card protection cover which you take out in connection with your account.
  • Our licensed credit reference agency who may keep a record of any search we make and your personal information may be shared with and used by other lenders in assessing applications from you or members of your household.
  • Any person to whom we transfer our rights or obligations under this agreement.
  • For debt tracing or fraud prevention.
  • To help desk advisers, minicom/typetalk operators or their equivalent.
  • If required or compelled to do so by law.

We subscribe to the Banking Code and the Business Banking Code. These voluntary codes encourage higher standards for the benefit of customers.

Cookies

So that you can manage your account through our website, you will need to make sure that your browser has cookies enabled.

A Cookie is a piece of information sent to your computer when you access a website. Cookies come in two forms permanent and temporary.

The Co-operative Bank website uses permanent cookies to:

  • Identify the link you used to find our site
  • Check which browser you use so that we can make sure our site and services work well on your computer
  • Monitor traffic on our website

The Co-operative Bank Internet Banking service also use temporary cookies to:

  • Form part of our security process, by identifying your computer by our Internet Banking service
  • Capture information about how you navigate through our forms and screens for statistical purposes only
  • Temporary cookies are removed when you close down your browser

Our policy on cookies is that we do not pass on, or sell, details to any other company.

You can enable cookies by following the instructions below:

Using Firefox
Click on:

  • Tools
  • Options
  • Privacy
  • Cookies
  • Allow sites to set cookies

Using Netscape 7
Click on:

  • Edit
  • Preferences
  • Privacy and security
  • Cookies
  • Enable Cookies
  • OK

Using Microsoft Internet Explorer 5
Click on:

  • Tools
  • Internet Options
  • Security
  • Custom Level
  • Cookies
  • Enable cookies on your computer
  • Enable per-session cookies
  • Click on OK to enable the changes

Using Microsoft Internet Explorer 6
Click on:

  • Tools
  • Internet Options
  • Privacy
  • Advanced
  • Override Automatic Cookie handling
  • Accept First Party Cookies
  • Always allow session cookies
  • OK

Using AOL
Click on:

  • Start
  • Settings
  • Internet Options
  • Follow the instructions for IE5 above