Make a claim
Car or home insurance
If something unexpected has happened and you need to make a claim on your Co-operative car or home insurance, simply call the Co-operative Insurance claims line on:
0845 999 8888
Remember, we’ll do our utmost to handle your claim as quickly and efficiently as possible and we’ll:
- Strive to respond to your claim within 24 hours
- Respond to all correspondence within 5 working days
- Issue settlement cheques within 24 hours of receiving the required documentation
- Save you hassle and worry at every stage.
This service is available 24 hours a day, 7 days a week, 365 days a year.
Life or health insurance
If you need to make a claim on a Co-operative life or health insurance policy, simply call our Customer Contact Centre on:
08457 46 46 46
We will endeavour do our utmost to handle your claim as quickly and efficiently as possible and will:
- Strive to respond to your claim within 5 business days Issue settlement cheques within 3 business days of receiving the fully completed documentation.
Our Customer Contact Centre lines are open Monday to Friday 8.00am to 8.00pm and Saturday 8.00am to 5.00pm.
Find out what to do when somebody dies.
Income protection
If you need to make a claim on a Co-operative income protection insurance policy, simply call our Customer Contact Centre on:
01306 887 733
We will endeavour do our utmost to handle your claim as quickly and efficiently as possible and will:
- A request for a claim pack will be issued by the next working day.
- Following return of your claim pack medical evidence will be obtained to assess your claim.
- If your claim is accepted, payment will be made within 5 working days.
Our Customer Contact Centre lines are open Monday to Friday 8.00am to 5.30pm.
Calls to 0845 numbers will cost no more than 4p per minute for BT customers. Call charges from other companies may vary and you may want to check this with your service provider. Calls will be recorded and may be monitored to ensure standards are being maintained.
