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There's value in information

  • Always keep your card in your possession and never let it out of your sight.
  • Restrict what information you carry around with you in your handbag or wallet.
  • When using a cash machine or using your card in a shop, beware of anyone trying to watch you enter your PIN.
  • Only deal with reputable companies when using your card for purchases over the phone or through the internet.
  • Check your sales voucher to make sure the total is correct and complete before you sign/enter your PIN. Keep your copy safe.
  • Telephone us immediately if your cards are lost or stolen on 0845 600 6000 (Find out about our call charges).
  • If you are expecting a card or PIN to be sent and you don't receive it in the expected timescales then please contact the company sending you the card/PIN. Let us know if you are expecting a card or PIN to be sent and you don't receive it in the expected timescales.