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There's safety in numbers

  • Try not to use a security code or PIN that could easily be guessed by a fraudster, for example your date of birth.
  • Do not disclose your security code, Secure Personal Information or PIN number in response to unsolicited emails or telephone calls claiming to be from your bank or the police
  • The Co-operative Bank will only ever ask you for two digits of your security code over the telephone or when logging into the Internet Banking Service.
  • Never write down your password, Internet login details or PIN number.
  • Change your security information immediately if you suspect that anyone else may have gained access to them