Using your card abroad
Let us know before you go
Going abroad and taking your Co-operative Bank Credit or debit card? Whether you’re going on holiday or a business trip, let us know before you go and help us to counter card crime.
08457 212 212 - for debit card enquiries
0845 600 6000 - for credit card enquiries
08457 213 213 - for business card enquires
(Business enquiry lines are open 8am-8pm Mon-Fri, 9am to midday on Sat. for out of hours enquiries, please call 0845 600 6000)
If you are dialling from outside the UK replace the 0 with 0044 e.g. 0044845…
Find out more about using your card abroad:
Find out more about using your card abroad:
(This will open as a PDF in a new window).
- Help us keep your cards safe (PDF - 1.1Mb)
Play your part in fighting fraud:
- Always keep your card in your possession and never let it out of your sight. Treat them as carefully as you would cash.
- Keep a separate note of our contact numbers. Keep the information in a different location from your wallet or purse.
- If you drive on holiday, keep handbags and wallets out of sight of opportunistic thieves - especially in slow-moving traffic.
- If your card is retained by a cash machine or you discover that it is missing, tell us immediately by calling 0845 600 6000.
- When using a cash machine, be weary of anyone trying to watch you enter your PIN.
- Never let anyone else know your Personal Identification Number (PIN).
- Only deal with reputable companies when using your card for purchases over the phone or through the internet.
- Check your sales voucher to make sure that the total is correct and complete before you sign. Keep your copy safe.
- Check your statements. If you see a transaction that you do not recognise, tell us straight away.
With your help we can beat card fraud.
