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Internet banking service

Common enquiries

Still have a query? Here we answer your most commonly asked questions about Internet Banking.

Is it safe to use Internet Banking?

Yes, we have an extremely secure banking system, which means that Internet criminals cannot gain access to your accounts. To protect all our customers we use a range of strict security measures including the latest encryption technology. We are so confident in our systems, we've got a no risk policy.

We have introduced a Chip and PIN Card Reader to provide secure access to online banking services and to provide an extra level of security to your online identity. The Card Reader works in a similar way to Chip and Pin machines in shops and it is really easy to use. Chip and Pin is available from most UK banks and since 2006 it is the natural way to use credit or debit cards in retail shops and ATMs. The small microprocessor embedded in the card provides the security functions and each time a PIN code is keyed in, it is checked by the chip authorising the secure transaction.

Find out more about how we protect you and what you can do to help protect yourself and your pc .

What do I need to access Internet Banking?

No special software is needed. Internet Banking will work on any computer as long as you are connected to the Internet and have a suitable web browser and operating system. We also strongly recommend you have up to date anti-virus software installed on your computer.

To get the best from Internet banking we now recommend the following as a minimum specification:

A computer using:

  • Windows Me
  • Windows XP
  • Windows Vista
  • Windows 7

With one of the following Internet browsers:

  • Microsoft Internet Explorer 6 or above
  • Firefox 2 or above
  • Safari
  • Google Chrome
  • Opera
  • AOL

Or:

An Apple Macintosh using

  • OSX

With one of the following Internet browsers:

  • Safari
  • Firefox 2 or above

We are also confident other browsers and operating combinations can be used to access the internet banking service.

You also need to ensure you have cookies switched on.

Also when using the Internet banking, it is essential that the appropriate security settings are enabled. Please make sure that you have SSL 3 and/or TLS 1.0 turned on

To turn on SSL 3 and/or TLS 1.0 in Internet Explorer or AOL 9:

  • Open the Control Panel (To do this, click on Start and then Control Panel)
  • Double-click the 'Internet Options' icon (if you're using Windows XP/Vista/7 you may need to first select 'Network & Internet Connections') Select 'Internet Options' at the bottom of the list of options
  • Click on to the 'Advanced' tab along the top of the window that opens
  • Scroll down to the 'Security' section Tick the box for SSL3
  • Ensure both 'Use SSL 2.0' and 'Use SSL 3.0' options are selected / ticked (click in the box (es) and ensure a tick is present)
  • Once the appropriate boxes are 'ticked' select OK to return to the Internet Options screen
  • Select 'File' and 'Close' to exit the Internet Options screen.

To turn on SSL 3 and/or TLS 1.0 in Firefox:

  • Click on “Tools” at the top of your browser
  • Select “Options” at the bottom of the list of options
  • Click on to the “Advanced” icon along the top of the window that opens
  • Click on to the “Encryption” tab
  • In the Protocols sections tick the boxes for SSL 3.0 and/or TLS 1.0

To turn on SSL 3, TLS1.1 and TLS1.1 in Opera:

  • Click on the 'Tools' Menu
  • Select 'Preferences...'
  • Click the 'Advanced' tab at the top
  • Select 'Security' in the left hand margin
  • Click 'Security Protocols...' button
  • Make sure 'Enable SSL 3', 'Enable TLS 1', and 'Enable TLS 1.1' are ticked
  • Click OK
  • Click OK again

I do my banking from work and we've got a policy that says "no cookies". What can I do?

You will need to have cookies turned on to do your personal banking. If you can then you may want to switch cookies on each time you visit the Co-operative Bank site and switch cookies off when you have finished. Check with your system administrator to see if this is okay.

We have thoroughly researched other ways of maintaining our security standards with the new changes and took everything into account and found that using cookies is the best solution.

Can I bookmark the login page?

You are able to bookmark the Co-operative Bank home page http://www.co-operativebank.co.uk but we do not recommend you have Co-operative Bank Internet banking bookmarked. This is because on occasions we may need to swap to a different login address to perform maintenance and if you have the old address in your favourites you will not be able to log in.

What should I do if I have a problem?

If you have a problem when using our internet banking service please have a look at our troubleshooting guide for solutions to the most common issues with internet banking.

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