Fraud prevention and online security
Here at The Co-operative Bank, keeping your personal information secure and confidential is crucial to us. To protect all our customers we use a range of strict security measures including the latest encryption technology, and cookies.
As Internet scams are becoming more common, we’re taking steps to keep you and us ahead of the game.
Here you’ll find out how we protect you and what we do and don’t do. We’ve even created a glossary to help you understand confusing technical jargon
You can also visit www.banksafeonline.org.uk so you can take a look at the latest scams, and tell us if you’ve seen anything you think we should be aware of.
| Latest scams |
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Take a look at examples of latest scam messages and emails For more information on how to keep safe online visit www.getsafeonline.org Every day, people throughout the UK are falling victim to scams of one kind or another. It could be an unexpected prize draw or lottery win, or a chance to invest in an exciting new money-making or investment programme. But remember - if it sounds too good to be true, it probably is. Find out more. Send us a copy of any scam emails and we'll post examples on our site each month. Find out what to do if you have an unrecognised transaction on your account. Protect yourself against Boiler Room Scams (also known as share sale fraud) - find out more by viewing the attached Police notice (opens as a PDF). |
| Phishing, Trojans and money mules |
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Not sure what we’re talking about, then take a look at our easy to understand guides: Your help is essential to the success of our fight against card fraud. Please remember to use our 24 hour helpline to let us know if you intend to use your card abroad, this will help reduce the possibility of you being affected by our fraud prevention controls. |
We have introduced to our customers the Verified by Visa scheme (VbV), an initiative that makes shopping online even more secure.
We make various references to external sites where further information may be available. Please note that we are unable to recommend any site or product. The Co-operative Bank has no connection to these sites and is not responsible for the content or otherwise of any of those sites which you may choose to visit.
