Fraud prevention and online security
Here at The Co-operative Bank, keeping your personal information secure and confidential is crucial to us. To protect all our customers we use a range of strict security measures including the latest encryption technology, and cookies.
As Internet scams are becoming more common, we’re taking steps to keep you and us ahead of the game.
Here you’ll find out how we protect you.
You can also visit www.banksafeonline.org.uk so you can take a look at the latest scams, and tell us if you’ve seen anything you think we should be aware of.
Take a look at examples of latest scam messages and emails
For more information on how to keep safe online visit www.getsafeonline.org
Every day, people throughout the UK are falling victim to scams of one kind or another. It could be an unexpected prize draw or lottery win, or a chance to invest in an exciting new money-making or investment programme. But remember - if it sounds too good to be true, it probably is. Find out more.
Send us a copy of any scam emails and we'll take down the offending website.
Find out what to do if you have an unrecognised transaction on your account.
Protect yourself against Boiler Room Scams (also known as share sale fraud) - find out more by viewing the attached Police notice (opens as a PDF).
If you suspect you have received an email, text message or unsolicited correspondence from a scammer claiming to be from us, please forward it to the address below.
ihaveseenascam@co-operativebank.co.uk
Please note: do not send any confidential information such as your account details, card numbers, PINs or passwords by email. Unrecognised transaction
If you have a transaction that you do not recognise on your account please call our 24 hour helpline immediately.
08457 212 212 - for current account customers
0845 600 6000 - for credit card customers
08457 213 213 - for business banking customers
Find out about our call charges
What we do
- Ask you to enter your sort code, account number, two digits from your security code, selected from a drop down box and one piece of secure personal information when logging onto your accounts.
- Send you emails, ie e-news, with links to features such as online demo’s and information or promotions about our products and services. These links are for your convenience however, if you are uncertain, you can choose to type in our website address directly into the address bar to view the information in the e-mail.
- We will notify you of security alerts and additional important information using the online Noticeboard. When the Noticeboard is being used, it will appear as soon as you have logged onto the personal Internet Banking Service.
What we don't do...
- Send urgent or time-sensitive emails, text messages or correspondence that ask you to provide updates or confirm sensitive data like your account number, PIN, and security details
- Advise you by email or text message that your account or internet banking facility will be suspended if you do not follow the message instructions
- We will only ever ask you for one piece of secure personal information when logging onto Internet Banking, along with your sort code, account number, and two digits of your security code (From a drop down box). If you get asked for more than one piece of secure personal information on the same screen please do not enter your details and contact us immediately.
- Send you an email, text message or correspondence that tells you to provide personal information because it is for your own security
- Send you an email or text message containing a link to a log in page.
Top Tip:
Check your statement
If you notice anything strange on your statements contact us immediately. If you think someone could have accessed your accounts, please ring our customer service team who will be able to help you.
Not sure what we’re talking about, then take a look at our easy to understand guides:
Your help is essential to the success of our fight against card fraud. Please remember to use our 24 hour helpline to let us know if you intend to use your card abroad, this will help reduce the possibility of you being affected by our fraud prevention controls.
We’ve even created a glossary to help you understand confusing technical jargon
We have introduced to our customers the Verified by Visa scheme (VbV), an initiative that makes shopping online even more secure.
We make various references to external sites where further information may be available. Please note that we are unable to recommend any site or product. The Co-operative Bank has no connection to these sites and is not responsible for the content or otherwise of any of those sites which you may choose to visit.
