Switching
Moving your accounts to us
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Why not switch your account to us and get a taste of our customer satisfaction first hand?
Here's why you should seriously consider switching your current account to us:
- It's easy!! We'll take care of switching your direct debits or standing orders, with no disruptions to your transactions.
- If we make a mistake we promise to say sorry, put the problem right and pay you £15 for your trouble. Find out more
- We're the only UK high street bank with a customer-led Ethical policy , which means we'll never invest your money in environmentally or ethically unsound businesses.
- For every £100 you spend on your current account debit card, we'll make a donation to our current Customers Who Care campaign.
Easy steps to transferring your current account
Moving your current account from one bank or building society to another can seem daunting. This is why we'll transfer your account with the minimum of hassle. If you want us to transfer your account simply print off and sign an account transfer mandate. Alternatively you will find a mandate in your Welcome Guide or phone us on 0800 434 300.
We'll arrange everything else.
We can even arrange for your salary to be paid directly into your account.
Once you have signed your account transfer mandate we will:
- Step one - activate your account
This ensures that your old bank or building society sends us a list of all your direct debits and standing orders to set up your new Co-operative bank current account - Step two - balance transfer
This step ensures that your existing balance is transferred to your new Co-operative bank account - Step three - close your old account - if requested
If you would like us to, we can close your existing account at your old bank or building society.
We will make sure that your account is transferred as quickly as possible.
