Customer research
Customer satisfaction results
Our overall Customer Satisfaction Index is 84%. This places us near the top of the league for customer satisfaction across all industry sectors.
At the Co-operative Bank, we are committed to providing a high quality service to our customers. To find out exactly how well we are performing, and to help us identify any opportunities for improvement, we regularly carry out Corporate Customer Satisfaction Survey’s and have done so since 1999.
In 2009 our customers told us that:
- 90% find their Relationship Manager helpful
- 88% feel they are treated fairly
- 84% of customers would recommend us. In fact 44% already have in the last 12 months.
