Our Guarantees
What happens if I have a problem or complaint?
The Co-operative Bank, The Co-operative Insurance and The Co-operative Investments have well-established complaints handling procedures to ensure that all causes of concern are dealt with fairly and promptly. Please contact us if you would like us to send you details of these procedures.
- If you want to register a complaint about The Co-operative Bank,
For personal banking please telephone 08457 212 212 or write to:
Customer Feedback
The Co-operative Bank plc
4th Floor
Miller St
M60 0AL
for business banking please telephone 08457 213 213 or write to:
Business Customer Services
The Co-operative Bank plc
PO Box 250
Skelmersdale
WN8 6WT - If you want to register a complaint about either The Co-operative Insurance or The Co-operative Investments, please contact:
Central Customer Relations Unit,
Co-operative Insurance,
Miller Street,
Manchester M60 0AL
Tel: 0845 300 0374
If we are not able to resolve your complaint to your satisfaction, you may then complain to:
Financial Ombudsman Service,
South Quay Plaza,
183 Marsh Wall,
London E14 9SR
Tel: 0845 080 1800
Making a complaint will not affect your legal rights.
