Switch your bank account
Moving your accounts to us
It couldn't be simpler to switch your main account to us and get a taste of our customer satisfaction first hand.
Step one
New Customers
You can switch your payments once you have an account with us. Take a look at our range of current accounts.
Existing Customers
If you already have an account with us you can switch by downloading and completing our switching form today.
- Switch your account to us (opens as PDF - 1.1Mb)
Step two
Once we've received your request to switch, we'll contact your old bank for a list of your Direct Debits and standing orders.
Step three
When we receive the list back we'll set up your standing orders and ask your Direct Debit companies to claim payments from your Co‑operative Bank account.
Please note it is the responsibility of these companies to update their records with your new details.
Step four
When the payments have been set up on your account we'll send you a letter to confirm this. Once you receive this letter you should give the details of your Co‑operative Bank account to anyone who pays money into your account.
How long should it take to switch?
From receiving your request all payments should be live on your Co‑operative Bank account within approximately 4 weeks, though this does depend on other banks and your Direct Debit companies acting on our request.
Keeping you up to date
We'll keep in touch during the switching process and if we become aware of any delays we'll let you know.
If you need any help or have any questions during the switching process you can call us on 0845 755 8000, selecting option 1 (Find out about our call charges). Lines are open 8:00am to 4:00pm Monday to Friday.
