Our guarantees
Statements
We promise not to make any financial errors on your statements.
Cheque books and cards
We promise we will automatically issue your cheque book and cards to make sure you always have them available.
Standing orders and Direct debits
We promise to set up and pay your standing orders and direct debits as instructed and without any mistakes.
Personal Loans
Any request from our current account customers for an overdraft or personal loan will be considered and, if approved, made available within one hour (providing we are in receipt of your signed agreement form).
Please read terms and conditions of the Customer Service Guarantees...
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- Terms and conditions (open as PDF - 51Kb)
