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Operating your Britannia Savings Account



Summary

We want your experience of Britannia to be as positive as possible, but we also understand that circumstances can change. That's why we're committed to providing you with honest, helpful information, so we can help you find what you need – when you need it.

What happens if my passbook & cashcard is lost or stolen?

If you can't find your passbook and/or cashcard, or you think they may have been stolen, get in touch with us as soon as you can.

Having your account number ready when you call will help us find your details quicker.

Cashcards

Call us on 0345 121 7922 (call charges) and a new cashcard can be ordered for you.

Passbooks

Call us on 0800 132 304 (call charges) to report your passbook missing.

Requesting a statement

You can request a statement for your savings account by calling us on 0800 132 304 (call charges).

We'll ask you to confirm your account number and some personal information.

I've lost or forgotten the details for a Britannia account. What do I do?

At Britannia (as part of The Co-operative Bank plc), we're dedicated to reuniting our customers, or their legal representatives, with any accounts or funds which may have been forgotten or lost.

If you think you've got an account with us that you haven't used for a while, we can check to see if one exists. You don't need to give us an account number, though we will need some identification and additional information, like:

  • Your full name, or full name of the account holder.
  • Other names by which you or the account holder has been known (e.g. before marriage).
  • Date of birth.
  • Details of any previous addresses lived at since the account was opened.
  • The name or names of any other account holders.
  • Estimated date when the account was opened.

You can contact us by:

If we're unsuccessful in tracing a particular account, we'll assess the next steps we can take. Alternatively, you can visit the free 'my lost account' website where you can also get help tracing your lost accounts and savings.

  • Please note: if you have money in a lost or forgotten account, it will always be yours - no matter how old it is.

Does Britannia participate in the Unclaimed Assets Scheme?

Britannia (as part of The Co-operative Bank plc) is proud to be part of the statute-backed Unclaimed Assets Scheme, who works to close inactive accounts and reunite customers with unclaimed funds.

We'll attempt to contact the account holder if an account has been inactive for 15 years or more, even if no other related customer activity has taken place. We will write to the account holder at their last known address, provided any mail we send hasn't been returned as ‘addressee gone away’. In some cases, we might widen the search to reunite customers with their accounts.

Despite our best efforts, some inactive accounts might still become dormant. If your account's classed as dormant and attempts to contact you have failed, the balances may transfer to Reclaim Fund Ltd (RFL). This not-for-profit fund holds money from the dormant accounts (also known as unclaimed assets) of customers, then distributes it to good causes in the UK.

There are some types of accounts, like Child Trust Funds, where the 15 year dormancy period will only begin once any fixed term comes to an end.

You'll also have the right to reclaim your money after the funds have been sent to the Reclaim Fund. We retain customer records for dormant accounts, so all accounts reinstated will include any interest due. All transferred account money will still be covered by the Financial Ombudsman Service.

Britannia is a trading name of The Co-operative Bank p.l.c. (“the Bank”), registered number 990937, whose registered office is P.O. Box 101, 1 Balloon Street, Manchester, M60 4EP. References to “we”, “us” or “our” means Britannia and/or the Bank.

How do I set up a Direct Debit for my Britannia account?

Setting up a regular monthly direct debit can help your savings to grow. If you would like to pay an affordable amount into your Britannia account each month please complete a direct debit mandate and drop it in at your local branch, or post it to us:

Britannia, Saving Services, Britannia House, Leek, Staffordshire Moorlands, ST13 5RG

  • Please note that not all Britannia accounts allow additional investments. Please check your account terms and conditions before submitting your form.

How do I change my interest details on my Britannia account?

You can make changes to the way we pay you your interest, if your account terms and conditions allow it. Please call 0800 132 304 (call charges) to discuss.

Please note that some Britannia accounts have restrictions on the way that interest is paid. Please check your account terms and conditions before requesting the form.

What is a Section 975 Certificate?

Section 352 of the Income Corporation Tax Act 1988 has been replaced by Section 975 of the Income Tax Act 2007.

If you have been issued with a Section 352 certificate previously then this will still be valid, you won't need to re-request a Section 975 certificate.

If you would like a section 975 certificate that illustrates the gross amount of interest paid, the tax deducted and the amount paid into your account, call 0800 132 304 (call charges) and we'll send a section 975 certificate out to your registered correspondence address.

The section 975 certificate is normally needed to complete an HM Revenue and Customs selfassessment form.

Where can I learn more about my Personal Savings Allowance?

Following the introduction of the new personal savings allowance we will pay you gross interest on your savings. For more information about this and to find out how you may need to pay tax on the interest please visit gov.uk/hmrc/savingsallowance

How long does it take for a cheque to clear when I pay it into a Britannia account?

If you pay money into your Account by cheque, the cheque will be put through a clearing process over 6 working days. We refer to the day we receive the cheque as ‘Day 0.’ Subsequent days are referred to as Day 1, Day 2 and so on.

  • On Day 0 you will start to earn interest.
  • On Day 6 you will be able to withdraw the funds (if your account lets you).
  • By the end of Day 6, the money is yours and cannot be reclaimed without your permission (as long as you haven't deliberately committed fraud). However, up until the end of Day 6 a cheque may still bounce and the money may be reclaimed from your account. Up until the beginning of Day 6, you can't withdraw any money against the cheque.

Only bank working days are counted when calculating these timescales and Saturdays, Sundays and bank holidays in England are not bank working days. Also, if a cheque is paid in on a Saturday, Day 0 will be the following Monday (although interest will accrue from the Saturday).

Different timescales would apply if you chose to deposit your cheque into an account with a clearing bank (it would be available for withdrawal on Day 4). However, we are not a clearing bank and so the 6 days will still apply.

How do I transfer money from another bank to my Britannia account?

You can set up a regular or one off transfer from another UK Bank or Building Society to your Britannia account. However, please check:

  • The terms and conditions of your account as some may not allow additional payments or additional payments by BACS or CHAPS.
  • Your 'Charges' leaflet for any costs which may apply.

You can pay with BACS or CHAPS payment systems:

BACS (Banks Automated Clearing System)

BACS is ideal for making regular payments into your Britannia account. A BACS transfer will normally take 3 working days to reach your account (excluding the day of instruction).

To complete a BACS transfer, you will need to provide your Bank or the Sender with the information set out below.

  • Britannia's sort code: 57-13-27.
  • Account number: 00000000 (always enter 8 zeros here).
  • Reference: Your 9 digit Britannia account number, e.g. 123456789. If you have an 8 digit account number please add a '0' to the front of it. Your Britannia account number can be found on your passbook, cashcard or statement.

CHAPS (Clearing House Automated Payment System)

CHAPS is a same day transfer of funds. A CHAPS transfer will generally incur a cost from the transferring organisation in the region of £25. A CHAPS payment may also be referred to as a TT (Telegraphic Transfer).

To complete a CHAPS transfer, you will need to provide your bank or the Sender with the information set out below.

  • Britannia's sort code: 08-91-06.
  • Account number: 00000000 (always enter 8 zeros here).
  • Reference: Your 9 digit Britannia account number, e.g. 123456789. If you have an 8 digit account number please add a '0' to the front of it. Your Britannia account number can be found on your passbook, cashcard or statement.
  • Please note, when you make a payment into your account by BACS or CHAPS the following conditions apply:
  • If your Bank does not have the ability to quote the 'Reference' as described above, you will not be able to instruct transfers. Please do not reduce your account number by removing digits so it fits as the 'Account Number', as this will cause the transfer to be unsuccessful.
  • If the information you provide to your bank or the sender is wrong we will not be responsible to you or the sender for failure to credit your account or any resulting loss of funds. This applies even if your bank or the sender also supplies other information such as your name. If you or the sender ask us to assist in recovering funds where incorrect information has been provided to your bank or the sender, we will use our reasonable efforts to do so.
  • Money received will start to earn interest, from the day we receive it provided that we receive it on a Bank working day, otherwise it will start to earn interest on the next Bank working day. It will be available for withdrawal from when it is credited to your account.
  • If we receive monies electronically in a currency other than Sterling then this will be converted into Sterling before we credit it to your account. We will tell you the exchange rate and the amount of the currency received before the currency conversion on request in accordance with condition 7.18 of our General Terms and Conditions for Savings Accounts.

What is the Faster Payments Service?

The Faster Payments Service is an electronic payment method, which speeds up the way you make and receive electronic payments.

Faster Payments Financial Limits

  • Sending Faster Payments: If you wish to make a fund transfer or bill payment (Single Immediate payment) then the maximum you can send is £100,000.
  • If you wish to make a Standing Order then the maximum you can send is £100,000.
  • We may adjust the sending payment limits for the Faster Payments Service at any time.

How much do you charge for running my account?

While we try at all times to keep costs to a minimum, there may be occasions when we make charges for the day-to-day running of your account.

Details of the charges which may be applied to and deducted from your account are set out in the Specific Terms and Conditions for your Account.

We may change any of our charges, or introduce new charges, from time to time. You can find more details about circumstances which may cause us to make these changes in our General Terms and Conditions for Savings Accounts.

Are there any charges for electronic payments?

These are a list of charges for administering Electronic Payments on your account.

UK Telegraphic Transfer/CHAPS (Credit Housing Automated Payment System) - £25

CHAPS is a bank telegraphic transfer service which allows money to be transferred from your account to another account quickly and conveniently. If you wish to make a CHAPS transfer within the UK the charge will be payable upon making a withdrawal in this way.

Foreign Telegraphic Transfer/CHAPS - £21

If you wish to transfer money from your account to an account overseas then we will charge you £21. (For urgent transfers outside the EEA the charge will be £25, please ask for details).

  • Please note that you may also incur agency bank charges (where they apply they will normally be between £5 and £100).

Foreign Deposit Charge - £7.

This is a handling charge applied to your account for any payment you receive from abroad.

What other charges are there for a Britannia savings account?

You will need to pay particular, reasonable costs and expenses for tasks outside the day-to-day running of your account. These include charges for making payments by CHAPS from your account. If we intend to make a charge for any specific service or product which falls outside the day-to-day running of your account, we will tell you before we provide the service or product, and whenever you ask us.

We may change our charges or introduce new charges from time to time but we'll always inform you in line with our terms and conditions

Tips on managing your finances

If you're looking to find out more about the world of money the Money Advice Service website is a great place to start. It's packed with useful information, tools, calculators and guides to help you get a better understanding of your finances and how to make the most of them.

Tools and calculators include:

  • Getting a financial health check- useful if you're looking to get your finances in order.
  • Taking a debt test - this might give you some useful advice on how to bring the situation back under control.
  • Budget calculator - to help you work out how much money you have available each month.
See all tools and calculators

There are step by step guides offering advice on:

  • Managing your money.
  • Getting help with money.
  • Dealing with debt.

Have a look at the full list

Plus lots, lots more…. Go to Money Advice Service website.

Get in touch

  • For all new Britannia Savings enquiries call 0800 132 304.
  • For all existing Britannia Savings enquiries call 0800 132 304.
  • For all Britannia DirectSaver enquiries (including queries or problems with Online Servicing) call 0800 132 304.

Lines open: Monday - Friday 8am - 8pm, Saturday - 9am - 12noon (call charges).

Britannia General Terms and Conditions

Here you can download a copy of our general Terms and Conditions which apply to all our Britannia branded savings accounts.

Specific Terms and Conditions may apply to different account types. Please refer to the information for each account type for full details.

pdf

Britannia General terms & conditions

Download PDF (979KB)

Any reference to tax is based on our understanding of current tax regulations which may change in the future and depends on your individual financial circumstances.

The Co-operative Bank reserves the right to decline or accept any application and/or deposit.

  • Remember you can subscribe to a Co-operative Bank/ Britannia Cash ISA as long as you have not subscribed to another cash ISA with another provider in the current tax year.

smile, The Co-operative Bank and Britannia are trading names of The Co-operative Bank plc, which is a member of the Financial Services Compensation Scheme (FSCS).

Contact us

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