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Operating your Britannia Savings Account

We want your time with us to run as smoothly as possible but understand there may be times when situations change.

We're committed to providing you with honest and helpful information and have prepared some straight-talking guides to help you find what you want, as quickly as possible.

Lost/stolen passbooks & cards

If you can't find your passbook or cashcard or even worse, you think it may have been stolen, get in touch with us as soon as you can.

If possible, please have your account number ready when you call. This helps us to find your details quicker.

Cashcards

  • Call us on 0345 121 7922 and a new cashcard can be ordered for you.

Passbooks

  • Call us on 0800 132 304 to report your passbook missing.

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Requesting a statement

You can request a statement for your savings account by calling us on 0800 132 304

We'll ask you to confirm your account number and some personal information.

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Lost or forgotten accounts

Britannia (as part of The Co-operative Bank plc) is committed to reuniting its customers, or their legal representatives, with any accounts or funds which may have been forgotten or lost.

What to do next

If you think you've got an account with us that you haven't used for a while, we can check to see if one exists. You don't need to give us an account number, however we'll need to see some identification and we’ll need as much information as possible. For example:

  • your full name, or full name of the account holder
  • other names by which you or the account holder has been known (e.g. before marriage)
  • date of birth
  • details of any previous addresses lived at since the account was opened
  • the name or names of any other account holders
  • estimated date when the account was opened

You can contact us by:

  • Visiting your local branch
  • Call us on 0800 132 304

In both cases, if we're unsuccessful in tracing an account, we'll advise you what to do next. Alternatively, you can visit the free my lost account website where you can also get help tracing your lost accounts and savings.

Please remember if you have money in a lost or forgotten account, it will always be your property no matter how many years pass by.

Britannia's participation in the Unclaimed Assets Scheme

Britannia (as part of The Co-operative Bank plc) is proud to be part of the statute backed Unclaimed Assets Scheme working to close inactive accounts and re-unite customers with unclaimed funds.

As part of the scheme and in line with our strategy, industry guidance and related law, we will attempt to contact the account holder if an account has been inactive for 15 years or more and where no other related customer activity has taken place. We will write to the account holder at their last known address provided mail has not been returned ‘gone away’. We may also undertake other forms of pro-active searching to trace the account holder to reunite them with their accounts.

Despite our best endeavours, some inactive accounts still become dormant. If an account has been classed as dormant and attempts to contact the customer have failed, the balances are eligible for transfer to a central reclaim fund known as Reclaim Fund Ltd (RFL). This not-for-profit fund, will hold money from the dormant accounts (also known as unclaimed assets) of customers from participating banks and building societies before its onward distribution to good causes in the UK.

There are some types of accounts where the 15 year dormancy period will only begin once any fixed term comes to an end, this includes Child Trust Funds.

Customers will retain the right to reclaim their monies at any time after the funds have been sent to the Reclaim Fund. We will therefore retain customer records for dormant accounts and all accounts reinstated will include any interest due. All transferred account monies will continue to be covered by the Financial Ombudsman Service.

Britannia is a trading name of The Co-operative Bank p.l.c. (“the Bank”), registered number 990937, whose registered office is P.O. Box 101, 1 Balloon Street, Manchester, M60 4EP. References to “we”, “us” or “our” means Britannia and/or the Bank.

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Direct Debit

Setting up a regular monthly direct debit can help your savings to grow. If you would like to pay an affordable amount into your Britannia account each month please complete a direct debit mandate and drop it in at your local branch, or post it to us:

Britannia
Saving Services
Britannia House
Leek
Staffordshire Moorlands
ST13 5RG

Please note that not all Britannia accounts allow additional investments. Please check your account terms and conditions before submitting your form.

Changing interest details

Do you want to make changes to the way we pay you your interest?

If your account terms and conditions allow it, please call 0800 132 304 to discuss.

Please note that some Britannia accounts have restrictions on the way that interest is paid. Please check your account terms and conditions before contact us to request the form.

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Section 975 Certificate

Important

Section 352 of the Income Corporation Tax Act 1988 has been replaced by Section 975 of the Income Tax Act 2007.

If you have been issued with a Section 352 certificate previously then this will still be valid, you won't need to re-request a Section 975 certificate.

If you would like a section 975 certificate that illustrates the gross amount of interest paid, the tax deducted and the amount paid into your account, call 0800 132 304 and we'll send a section 975 certificate out to your registered correspondence address. 

The section 975 certificate is normally needed to complete an HM Revenue and Customs self-assessment form.

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Personal savings allowance

Following the introduction of the new personal savings allowance we will pay you gross interest on your savings. For more information about this and to find out how you may need to pay tax on the interest please visit www.gov.uk/hmrc/savingsallowance

Cheque clearance

If you pay money into your Account by cheque, the cheque will be put through a clearing process. The following timescales will apply. We call the day we receive the cheque ‘Day 0’ and subsequent days are called Day 1, Day 2 and so on.

  • On Day 0 you will start to earn interest.
  • On Day 6 you will be able to withdraw the funds (if your Account allows withdrawals).
  • By the end of Day 6 you can be certain that the money is yours and cannot be reclaimed without your permission (as long as you have not deliberately committed fraud). However up until the end of Day 6 a cheque may still bounce and the money may be reclaimed from your Account. Up until the beginning of Day 6 you will not be able to withdraw any money against the cheque.

Only bank working days are counted when calculating these timescales and Saturdays, Sundays and bank holidays in England are not bank working days. Also bear in mind that if a cheque is paid in on a Saturday, Day 0 will be the following Monday (although interest will accrue from the Saturday).

Different timescales would apply if you chose to deposit your cheque into an account with a clearing bank (it would be available for withdrawal on Day 4). However, we are not a clearing bank and so the above timescales apply.

Transferring money

You can set up a regular or one off transfer from another UK Bank or Building Society to your Britannia account. However, please check:

  • The terms and conditions of your account as some may not allow additional payments or additional payments by BACS or CHAPS.
  • Our 'Charges' for any costs which may apply.

You have two options when transferring funds into your Britannia account:

BACS (Banks Automated Clearing System)

BACS is ideal for making regular payments into your Britannia account. A BACS transfer will normally take 3 Banking days to reach your account (excluding the day of instruction).

To complete a BACS transfer, you will need to provide your Bank or the Sender with the information set out below.

  • Britannia's sort code: 57-13-27.
  • Account number: 00000000 (always enter 8 zeros here).
  • Reference: Your 9 digit Britannia account number, e.g. 123456789. If you have an 8 digit account number please add a '0' to the front of it. Your Britannia account number can be found on your passbook, cashcard or statement.

CHAPS (Clearing House Automated Payment System)

CHAPS is a same day transfer of funds. A CHAPS transfer will generally incur a cost from the transferring organisation in the region of £25. A CHAPS payment may also be refered to as a TT (Telegraphic Transfer).

To complete a CHAPS transfer, you will need to provide your bank or the Sender with the information set out below.

  • Britannia's sort code: 08-91-06.
  • Account number: 00000000
  • Reference: Your 9 digit Britannia account number, e.g. 123456789. If you have an 8 digit account number please add a '0' to the front of it. Your Britannia account number can be found on your passbook, cashcard or statement.

Please note...

When you make a payment into your account by BACS or CHAPS the following conditions apply:

  • If your Bank does not have the ability to quote the 'Reference' as described above, you will not be able to instruct transfers. Please do not reduce your account number by removing digits so it fits as the 'Account Number', as this will cause the transfer to be unsuccessful.
  • If the information you provide to your bank or the sender is wrong we will not be responsible to you or the sender for failure to credit your account or any resulting loss of funds. This applies even if your bank or the sender also supplies other information such as your name. If you or the sender ask us to assist in recovering funds where incorrect information has been provided to your bank or the sender, we will use our reasonable efforts to do so.
  • Money received will start to earn interest,from the day we receive it provided that we receive it on a Bank Working Day, otherwise it will start to earn interest on the next Bank Working Day. It will be available for withdrawal from when it is credited to your account.
  • If we receive monies electronically in a currency other than Sterling then this will be converted into Sterling before we credit it to your account. We will tell you the exchange rate and the amount of the currency received before the currency conversion on request in accordance with condition 7.18 of our General Terms and Conditions for Savings Accounts.

Faster Payments Service

The Faster Payments Service is an electronic payment method, which speeds up the way you make and receive electronic payments.

Faster Payments Financial Limits

  • Sending Faster Payments: If you wish to make a fund transfer or bill payment (Single Immediate payment) then the maximum you can send is £100,000
  • If you wish to make a Standing Order then the maximum you can send is £100,000
  • We may adjust the sending payment limits for the Faster Payments Service at any time

Charges

While we try at all times to keep costs to a minimum, there may be occasions when we make charges for the day-to-day running of your Account.

Details of the charges which may be applied to and deducted from your Account are set out in the Specific Terms and Conditions for your Account.

We may change any of our charges, or introduce new charges, from time to time. You can find more details about circumstances which may cause us to make these changes in our General Terms and Conditions for Savings Accounts

Electronic Payment Charges

These are a list of charges for administering Electronic Payments on your account.

UK Telegraphic Transfer/CHAPS (Credit Housing Automated Payment System) - £25

CHAPS is a bank telegraphic transfer service which allows money to be transferred from your account to another account quickly and conveniently. If you wish to make a CHAPS transfer within the UK the charge will be payable upon making a withdrawal in this way.

Foreign Telegraphic Transfer/CHAPS - £21

If you wish to transfer money from your account to an account overseas then we will charge you £21. (For urgent transfers outside the EEA the charge will be £25, please ask for details).

Please note that you may also incur agency bank charges (where they apply they will normally be between £5 and £100).

Foreign Deposit Charge - £7

This is a handling charge applied to your account for any payment you receive from abroad.

More about our charges...

You will need to pay our reasonable costs and expenses for the carrying out of tasks we reasonably consider to be outside the day-to-day running of your Account including charges for making payments by CHAPS from your account. If we intend to make a charge for any specific service or product which falls outside the day-to-day running of your Account, we will tell you before we provide the service or product, and whenever you ask us.

Whenever we introduce new charges or increase existing charges we will let you know by one or more of the following methods:

  • If your account is a Payment Account by giving you personal notice at least two months before the increase, or new charge, takes effect. You may then switch your Account to another Britannia account (subject to the terms and conditions of that account) or close that account (without prior notice and without paying any additional charge or suffering any loss of interest) before the change takes effect. Where you notify us that you do not accept the change we will take this as notice that you wish to close your account.
  • If your account is a non Payment Account and the charge being introduced or changed relates to an Electronic Payment by giving you personal notice at least two months before the increase, or new charge, takes effect. Where you notify us that you do not accept the change then the change will not apply but you will not be able to make Electronic Payments to or from the account. If we subsequently receive an Electronic Payment for your Account or you request for an Electronic Payment from the account then this will be treated as agreement from you to the change to the charge.

If your account is not a Payment Account and the change does not relate to an Electronic Payment by giving you personal notice at least 30 days before the increase, or new charge, takes effect.

Tips on managing your finances

If you're looking to find out more about the world of money the Money Advice Service  website is a great place to start. It's packed with useful information, tools, calculators and guides to help you get a better understanding of your finances and how to make the most of them.

Tools and calculators include:

  • Getting a financial health check- useful if you're looking to get your finances in order
  • Taking a debt test - this might give you some useful advice on how to bring the situation back under control
  • Budget calculator - to help you work out how much money you have available each month

See all tools and calculators

There are step by step guides offering advice on:

  • managing your money
  • getting help with money
  • dealing with debt

Have a look at the full list

 

Plus lots, lots more... Go to Money Advice Service website.

Get in touch

  • For all new Britannia Savings enquiries call 0800 132 304
  • For all existing Britannia Savings enquiries call 0800 132 304
  • For all Britannia DirectSaver enquiries (including queries or problems with Online Servicing) call 0800 132 304

Lines open: Monday - Friday 8am - 8pm, Saturday - 9am - 12noon. Call charges

Terms and Conditions

Here you can download a copy of our generic Terms and Conditions which apply to all our Britannia branded savings accounts.

Specific Terms and Conditions may apply to different account types. Please refer to the information for each account type for full details.