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The Co-operative Bank*
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The Bank and its
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Financial Statements 2002

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Partners : Staff & their Families
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who
The bank had 4,169 members of staff at the end of 2002 (2001: 3,981). These figures include 48 temporary staff, but exclude 78 staff at Unity Trust Bank plc i, in which The Co-operative Bank has a 27% holding. The bank had an overall staff turnover of 13% during 2002 (2001: 14%). Benchmark By comparison, The Chartered Institute of Personnel and Development ii reports 17.3% turnover in 2001 for the finance, insurance and real estate sector. staff & their families
priorities and performance measures
Staff have indicated the following as important issues for consideration:
  • Salary package
  • Personal development and career opportunities
  • Relationships and working environment
  • Job security
  • Co-operative culture and ethical conduct
(Source: Keeling Staff Research 2001) A detailed survey of staff opinion was undertaken in November 2002. 61% of staff responded (2001: 54%). Reported data was collated by Expert Training Systems (ETS) Research (follow this link for further information on the staff survey). The bank also reports on diversity - gender, ethnicity, disability and age (follow this link to the Diversity: Staff page); health and safety (follow this link for more information on Health and Safety); and community - staff involvement (follow this link for more information on community involvement).
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The above data and commentary has been audited by ethics etc...

Data, commentary and performance assured in accordance with AA1000as.