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The Co-operative Bank*
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Social Responsibility |  Indicators |  Partnership Report 2002 |  Our Performance |  Home
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Introduction
Ethical Policy
Finance: Ethical and Ecological Screening >>
Suppliers: Ethical and Ecological Screening
Suppliers: Attitudes Towards the Bank's Ethical and Ecological Policies
Finance: Tailored Ethical Products and Services
Diversity: Staff
Diversity: Customers
Health and Safety
Community

Delivering Value
Ecological Sustainability

Financial Statements 2002

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Social Responsibility : Finance: Ethical and Ecological Screening
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ethical and ecological screening
  1. Finance: ethical and ecological screening
  2. Finance: anti-money laundering
Customers Staff Society

  • Review and revise screening systems to ensure consistent implementation of the new Ethical Policy. TARGET ACHIEVED*
  • Issue a money laundering staff handbook. TARGET ACHIEVED *
performance
Number of Referrals
Outcome of Referrals
Nature of Referrals
Declines by Issue
(Source: Ethical Policy Unit 2002)
Declines By Issue - Human Rights
Business Primary nature of conflict with Ethical Policy Estimated Gross Income Foregone i
International civil engineering group Absence of a human rights policy, despite concerns being expressed by a variety of indigenous campaigning groups about various issues associated with mega-dam building projects. £70,000
International bank Part-owned by a Government classified as an oppressive regime. £10,000
International bank Owned by a Government classified as an oppressive regime. £5,000
Engineering firm (x2) Supply of engineering equipment to oppressive regimes. £1,000
Declines By Issue - The Arms Trade
Business Primary nature of conflict with Ethical Policy Estimated Gross Income Foregone
Technology corporation Supply of aircraft strategic equipment for ultimate use in oppressive regimes. £180,000
Defence equipment manufacturer Supply of armaments to oppressive regimes. £57,500
Casings Manufacturer Supply of military aircraft casings for ultimate use in oppressive regimes. £2,500
Facilities management company Involvement in the provision of support systems for the maintenance of nuclear weapons systems. £1,500
Declines By Issue - Global Trade
Business Primary nature of conflict with Ethical Policy Estimated Gross Income Foregone
Toy manufacturer Concerns that suppliers based in developing world could not evidence satisfactory labour conditions. £180,000
Stationery manufacturer Concerns that suppliers based in developing world could not evidence satisfactory labour conditions. £31,000
Cabling manufacturer Concern that a core product was sourced from East Africa, where there is documented evidence of the use of child labour. Challenge not adequately addressed. £2,000
Declines By Issue - Fossil Fuel Extraction
Business Primary nature of conflict with Ethical Policy Estimated Gross Income Foregone
Multinational oil company Involvement in the exploration, production and refinement of oil. £502,000
Multinational oil company Involvement in the exploration, production and refinement of oil and gas. £180,000
Specialist engineering Involvement in the design and construction of oil rigs. £31,000
Engineering company Manufacture of coal mining equipment. £8,000
Support business to the oil industry Involvement in the design of oil refineries. £7,000
Engineering firm Acquisition of a coal preparation plant. £4,000
National Association Promotion of the interests of fossil fuels. £2,000
Multinational oil company Involvement in the exploration, production and refinement of oil. £1,000
Declines By Issue - Chemicals
Business Primary nature of conflict with Ethical Policy Estimated Gross Income Foregone
Chemical manufacturer Unacceptable record on the discharge of problematic waste from operations. £30,000
Multinational chemical manufacturer Involved in the manufacture of chemicals potentially linked to hormone disruption. £4,000
Declines By Issue - Diversity
Business Primary nature of conflict with Ethical Policy Estimated Gross Income Foregone
Leading container board manufacturer Evidence of sourcing raw materials from tropical rainforests in an unsustainable fashion. £275,000
Subsidiary of global mining company Despite concerns about environmental impact, had not, as a minimum, introduced an environmental policy or environmental management system. £5,000
Quarry Operator Quarry operating on land designated as an area of 'great landscape value'. £4,000
Declines By Issue - Other
Business Primary nature of conflict with Ethical Policy Estimated Gross Income Foregone
Upholstery Firm Unacceptable waste incineration proposal. £2,000
Fish farm Impact of discharges; in particular, of medicines to local environment. £1,000
Declines By Issue - Nuclear Power
Business Primary nature of conflict with Ethical Policy Estimated Gross Income Foregone
Electricity generator Majority of turnover derived from nuclear power. £10,000
Nuclear engineering firm Involvement in nuclear engineering. £4,000
Declines By Issue - Animal Welfare
Business Primary nature of conflict with Ethical Policy Estimated Gross Income Foregone
Manufacturer of household and personal care products Failure to have a fixed cut-off date for the testing of ingredients on animals. £112,000
Interactive aquarium Concerns expressed by Marine Conservation Society, Born Free Foundation and WWF about the impact of proposal on both animal welfare and marine ecology. £20,000
Toiletries manufacturer Failure to have a fixed cut-off date for the testing of ingredients on animals. £18,750
Haulage firm Transportation of livestock over long distances. £5,000
Trade Body Representing interests of major intensive farming operators. £2,000
Declines By Issue - Genetic Modification
Business Primary nature of conflict with Ethical Policy Estimated Gross Income Foregone
Plant biotechnology company Could not satisfy concerns that development of crop biotechnology would have an adverse impact on the environment. £2,000
Declines By Issue - Other Ethical Issues
Business Primary nature of conflict with Ethical Policy Estimated Gross Income Foregone
Adult entertainment business (x2) Could not satisfy concerns over the protection of children and community space. £23,000
Finance company Irresponsible lending. £2,000
Marketing company Misrepresentation of ethical credentials. £2,000
Cheque encashment operator Exploitation of low income earners and exorbitant fees. £2,000
commentary
Ethical Policy implementation During 2002, the Ethical Policy Unit reviewed the acceptability of 143 potential finance opportunities. Of those, 29% were found to be in conflict with the bank's Ethical Policy. This year, for the first time, the bank has provided specific details of all business referred to the Ethical Policy Unit and subsequently declined. Alongside a rationale for each decision, details are provided of the estimated gross income foregone (annualised basis). For legal reasons, the bank is unable to name those businesses found to be in conflict with its policy - this would be a breach of customer confidentiality.

Ethical Policy review The bank's Ethical Policy was launched in 1992 and has been subject to a periodic review. Monitored by the bank's social auditor, ethics etc..., the fourth Ethical Policy review commenced in 2001 and was completed in early 2002. In the February and May 2001 editions of the bank's Customer Newsletter, customers were asked to comment on the current Policy and suggest other issues that they would like to see included. An Ethical Debate forum was established on the bank's website where customer comments on Ethical Policy issues could be posted. Genetic Modification (GM) arose as a key issue from the letters and e-mails received from customers. To facilitate comment and debate on this issue the bank commissioned the Ethical Investment Research Service (EIRIS) to produce a detailed report setting out the arguments for and against a full range of potential applications for GM technology. Over 2,000 copies of the paper were requested and distributed to customers. As part of the Ethical Policy review, MORI facilitated four customer consultation sessions, where old and new issues were explored in greater depth. At the same time, the bank sought independent expert opinion on the detailed content and implementation of the Policy from EIRIS and the Ethical Consumer Research Association (ECRA). Input was also sought from some of the bank's affinity partners, such as the RSPB and Amnesty International (UK). The comments received were evaluated and formed the basis of a new Ethical Policy questionnaire which was sent to personal and corporate and business customers with their bank statements. The bank aimed to ensure that as many customers as possible had an opportunity to participate. Customers could therefore also participate in the review on The Co-operative Bank's and smile's websites (31% of participants voted on-line), in branches and by telephone. Over 70,000 personal customers and 3,000 corporate and business customers took part. The questionnaire asked customers to indicate how strongly they agreed or disagreed with a series of Ethical Policy statements. 97% of customers stated that they fully support the bank's Ethical Policy (2001: 91%, 1992: 84%). In addition to the specified survey questions, one in eight customers chose to make an additional comment.
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Ethical Policy launch The revised Ethical Policy (page 43) was launched in May 2002 - the tenth anniversary of the introduction of the bank's first Policy. The adoption of new issues within the Policy required the bank to review its existing portfolio of corporate customers and, where necessary, to disengage from investment in certain corporate activities. A copy of the new Policy was sent to all customers. In advance of the new Policy being communicated to customers, all members of staff were sent a copy and details of developments within the Policy. Ethical staff advocates, who act as points of information throughout the business, received training on the new areas of the Policy.

Emerging issues In between formal Policy reviews it is inevitable that new ethical issues will arise. When required, the bank develops a position, communicates this on its website and requests feedback both from customers and other interested parties. In 2002, in light of concerns expressed by customers over the issue of diamond sourcing from areas of conflict, the bank undertook a review of this area and posted the conclusions on its website ii. The review supported the view of Global Witness iii and pledged to encourage business customers to take a pro-active stance on the issue. During 2003, the bank will review the following four areas: quarrying, private security firms in oppressive regimes, export processing zones and toy manufacturers. Should other issues arise during the course of the year, the bank may revise this list accordingly.

Anti-money laundering Money laundering is the disguising of funds derived from criminal activity to give them legal respectability. It has been estimated by the International Monetary Fund iv that such financial flows are equivalent to between 2% and 5% of global Gross Domestic Product. The Financial Services Authority (FSA) has formal powers to supervise and, where necessary, enforce corporate and individual compliance with laws and regulations relating to money laundering. All bank staff are obliged to report any transaction which they suspect might be related to drugs, terrorism or other serious crimes. Equally importantly, they are instructed not to reveal to a customer that they are being investigated. During 2002, a Money Laundering Handbook was issued to all staff along with a self-certification letter to ensure compliance with industry best practice. The handbook and self certification form is issued to all permanent staff on entry, with a summary factsheet being provided to all temporary staff along with their contract of employment. Alongside the distribution and return of the self-certification form, Divisional Compliance Officers work with managers to verify that all staff have read the staff handbook and to ensure that appropriate training is received by staff. Training for a team of staff typically includes a training video followed by a discussion of the implications of money laundering for the team. The bank's processes for account opening, reporting suspicious transactions, money laundering training and self certification are subject to internal audit and independent review. It is widely accepted that, compared to other sectors of the economy, financial services has more rigorous anti-money laundering management systems. For example, of the 31,000 Suspicious Disclosures made to the National Criminal Investigation Services (NCIS) in 2001, more than 60% were attributable to banks, whilst less than 2% arose from solicitors and accountants.
98% of our customers do not want their money invested in arms to oppressive regimes
ethical and ecological value analysis
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new targets
  1. Draw customers' attention to the ethical issues arising from diamond sourcing in areas of conflict.
    Barry Clavin, Ethical Policy Manager
  2. Explore the feasibility of developing management information systems which detail the proportion of bank monies involved with ethical, ecological and co-operative customers.
    Barry Clavin, Ethical Policy Manager/Jon Lee, Ecological Business Development Manager/ Isabel Ponte-Marino, Project Consultant
Continue to: Suppliers: Ethical and Ecological Screening Back To Top

The above data and commentary has been audited by ethics etc...

Data, commentary and performance assured in accordance with AA1000as.