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The Co-operative Bank*
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Financial Statements 2002 |  Our Performance |  Home 
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Highlights
 Performance Indicators >>
 Chairman's Statement
 Chief Executive's Overview
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Financial Statements 2002 : Performance Indicators
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Profit before tax of £122.5 million, an increase of 14.0%. The after tax return on opening equity was 19.8%.

The graph shows Profit Before Taxation in millions of pounds. In 2002, profit before taxation was 122.5. Corresponding figures for previous years are as follows. 2001 - 107.5; 2000 - 96.3; 1999 - 88.6 and 1998 - 73.6.


The graph shows Operating Income in millions of pounds. In 2002, Operating Income was 483.4. Corresponding figures for previous years are as follows. 2001 - 455.6; 2000 - 429.0; 1999 - 403.3 and 1998 - 354.4.


The graph shows our Personal Current Account customers' satisfaction with The Co-operative Bank, bench marked against the market average. 69% of our customers state that they are very satisfied and 28% state that they are fairly satisfied, putting satisfaction with the bank at 97%. 50% of all Personal Current Account holders, across the market as a whole, state that they are very satisfied and 41% state that they are fairly satisfied, putting satisfaction with all Personal Current Account providers at 91%. Source: MORI Financial Services Survey, six months ending December 2002.


The graph shows the Average Retail Balances in millions of pounds. In 2001, retail deposits were 5478, whilst retail lending was 3945. Corresponding figures for previous years are as follows. 2001: retail deposits - 4887, retail lending - 3543; 2000: retail deposits - 3952, retail lending - 3058; 1999: retail deposits - 3504, retail lending - 2870 and 1998: retail deposits - 3169, retail lending - 2631.


The graph shows Cost / Income ratio in percentage terms. In 2002, the cost / income ratio was 60.2. Corresponding figures for previous years are as follows: 2001 - 61.9; 2000 - 63.6; 1999 - 64.9; and 1998 - 68.0.


The graph shows Return on Equity in percentage terms. In 2001, Return on Equity was 19.8. Corresponding figures for previous years are as follows. 2001 - 21.0; 2000 - 22.2; 1999 - 25.5; and 1998 - 26.4.
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