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The Co-operative Bank*
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Indicators |  Partnership Report 2001 |  Our Performance |  Home
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Introduction
 Indicators Index >>
 Key to Indicator
Symbols
Delivering Value
 Social Responsibility
 Ecological Sustainability

Financial Statements 2001

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Indicators : Indicators Index
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indicators index
This year's Campaign Analysis
  1. Climate Change
  2. Combating Financial Exclusion
Delivering Value

Introduction
  1. Profit before taxation (P, B)
  2. Cost/Income Ratio (P, B)
  3. Return on Equity (P, B)
  4. Personal Customers: satisfaction with ethics (P)
  5. Personal Customers: satisfaction with service, relationships and values (P)
  6. Personal Customers: branch network (S)
  7. Personal Customers: profile (S)
  8. Corporate and business customers: satisfaction with ethics (P)
  9. Corporate and business customers: satisfaction with service and relationship (P)
  10. Corporate and business customers: business centre network (S)
  11. Corporate and business customers: profile (S)
  12. Staff: satisfaction with salary package (P)
  13. Staff: satisfaction with personal development and career opportunities (P)
  14. Staff: satisfaction with relationships and working environment (P)
  15. Staff: satisfaction with job security (P)
  16. Staff: satisfaction with work/personal life balance (S)
  17. Staff: co-operative culture and ethical values (B)
  18. Suppliers: prompt payment of bills (P)
  19. Suppliers: satisfaction with relationship (P)
  20. Suppliers: fair treatment (P)
  21. Suppliers: effective communication (P)
  22. Suppliers: long-term relationships (B)
  23. Delivering products and services to the Co-operative movement (B)
  24. Co-operation among co-operatives (S)
Social Responsibility

Introduction
Ethical Policy
  1. Finance: ethical and ecological screening (P, B)
  2. Finance: anti-money laundering (S)
  3. Suppliers: ethical and ecological screening (P, B)
  4. Suppliers: attitudes towards the bank's ethical and ecological policies (P)
  5. Finance: tailored ethical products and services (S)
  6. Staff: equal opportunities (S)
  7. Customers: equal opportunities (S)
  8. Health and safety: management system quality (S)
  9. Health and safety: accidents/incidents (S)
  10. Health and safety: absence (S)
  11. Health and safety: well-being (S)
  12. Community: financial support (S)
  13. Community: impact on society (S)
  14. Community: staff involvement (S)
  15. Community: customer involvement (P, S, B)
Ecological Sustainability

Introduction
Ecological Mission Statement
  1. Environmental management systems: quality (S)
  2. Legislative compliance (S)
  3. Energy: carbon dioxide emissions to air (S)
  4. Energy: sulphur dioxide emissions to air (S)
  5. Energy: nitrogen oxide emissions to air (S)
  6. Energy: particulate emissions to air (S)
  7. Energy: volatile organic emissions to air (S)
  8. Water: usage (S)
  9. Water: discharges (S)
  10. Chemicals: toxics (S)
  11. Chemicals: CFCs/HCFCs/HFCs (S)
  12. Chemicals: PVC (S)
  13. Transport: business mileage: cars (S)
  14. Transport: carbon dioxide emissions (S)
  15. Transport: sulphur dioxide emissions (S)
  16. Transport: nitrogen oxide emissions (S)
  17. Transport: particulate emissions (S)
  18. Transport: volatile organic emissions (S)
  19. Waste: general (S)
  20. Waste: electrical and electronic equipment (S)
  21. Waste: paper (S)
  22. Waste: metal/plastic drink containers (S)
  23. Waste: furniture and furnishings (S)
  24. Paper and printing (S)
  25. Hotels (S)
  26. Land occupied and biodiversity impact (S)
  27. Finance: tailored ecological products and services (S)
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Key to derivation and compatibility of indicators
S : Suggested directly by partner
P : Aligned to social / ecological standard*
B : Aligned to core business strategy
*see the standards page for more information
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The above data and commentary has been audited by ethics etc...