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The Co-operative Bank*
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Social Responsibility |  Indicators |  Partnership Report 2001 |  Our Performance |  Home
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Financial Statements 2001

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Social Responsibility : Health and Safety
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health and safety
  1. Health and safety: management system quality
  2. Health and safety: accidents/incidents
  3. Health and safety: absence
  4. Health and safety: well-being [NEW INDICATOR]
Customers Staff Society
  1. Review and improve the bank's reporting of accidents. TARGET ACHIEVED Tick
  2. Emphasise the accountability of line managers for the prevention and reduction of accidents. TARGET ACHIEVED Tick
  3. Improve the consultation process, with both line managers and UNIFI, by establishing links with local consultation forums. TARGET ACHIEVED Tick
  4. Implement a staff training programme to improve health and safety awareness further. ACCEPTABLE PROGRESS Acceptable Progress
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performance
Number of Accidents/Incidents, 2001
Employee injuries 179
Customer injuries 20
Total 199
(Source: Health & Safety 2002)
Absence
Benchmark (cf. 2.7% of working time - Finance Sector absence data 2000,
Chartered Institute of Personnel and Development)
Well Being
Well Being
* Agree   * Disagree   * Neutral   * Don't know
commentary
Management system The review of the bank's existing Health and Safety management system concluded in 2001 with the development of a Health and Safety action plan. The action plan's objectives have been achieved, including the production of a revised Health and Safety Policy.i The Health and Safety inspection and assessment processes have also been improved and simplified. The Health and Safety quarterly returns are now clearer and easier to use. In support of this new assessment process, more detailed inspections have been carried out by the Health and Safety Officer within all major occupancies and a number of branches. This has also resulted in the redesign of the Display Screen Equipment assessments; these have been tested within Customer Services division and will be implemented across the bank during 2002. A database for recording information concerning external Health and Safety Enforcement Authorities has been developed and implemented. This will ensure that the bank effectively complies with health, safety and welfare requirements.

Reporting of accidents A new accident reporting system has been developed which includes a robust database to capture accident information and facilitate the management of any issues. The system includes new accident reporting forms and guidance notes to assist managers and staff in complying with accident reporting requirements. The majority of cases relate to trips and falls (29%) or carrying and handling incidents (25%).

Consultation and accountability During 2001, the number of local partnership forums increased and the forums now cover over 75% of staff. Local managers and UNIFI representatives attend these forums, which aim to raise awareness of management accountability. Local Health and Safety matters are discussed at the forums and issues are jointly resolved.

Training The bank's Health and Safety Officer has provided one to one training with managers and team leaders. The bank took part in the 'European Week for Safety and Health' and was recognised by the Health and Safety Commissionii for its efforts towards raising Health and Safety awareness. Formal accredited training has been delivered to Facilities staff to improve awareness and assist with their Health and Safety inspection responsibilities. A revised Health and Safety staff booklet has been produced and will be issued to every member of staff in 2002. A video will be issued throughout the bank to provide clear basic Health and Safety information to staff.

Absence and well-being A Customer Services division and smile project team was established to improve the bank's approach to absence management and the occupational health support available to staff. The increase in reported absence can be attributed to improved methods of recording and monitoring absence in these areas. A staff handbook has been produced and distributed to raise staff awareness of the bank's absence policy. During the year, the bank made further investment in occupational health services with the expansion of the medical services unit. The team will now focus on encouraging the health and well-being of staff through the development and implementation of a 'well-being' policy which will include further improvements to the occupational health services available to staff. 		*
  1. www.co-operativebank.co.uk
  2. www.hse.gov.uk
    To follow any of the links mentioned within the Partnership Report 2001, please visit the links page.
new targets
  1. Implement and evaluate the Display Screen Equipment assessment process.
  2. Develop a bank 'well-being' policy to raise awareness and improve the bank's occupational health provisions.
    Alison Booth, Human Resources Development Manager
    Darren Honeyford, Health and Safety Officer

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