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The Co-operative Bank*
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Partners |  Partnership Report 2001 |  Our Performance |  Home
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The Bank and its
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Financial Statements 2001
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Partners : Customers
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who
The Co-operative Bank has approximately 2.24 million personal and corporate customers (2000: 2.18 million). There are 2,865,000 (2000: 2,782,000) personal accounts and 90,000 (2000: 88,000) corporate accounts. In addition to retail customers, the bank derives income from the structure of the balance sheet, execution of customer and interbank business and proprietory trading. customers
priorities and performance measures
Focus groups and survey research undertaken with personal customers on service issues indicated the following as important issues for consideration:
  • Service
  • Relationship
  • Values
(Source: BDRC Customer Research 2000)

Focus groups and survey research undertaken with corporate customers on service issues indicated the following as important issues for consideration:
  • Service
  • Relationship
(Source: Dataquest Customer Research 2001) (cf. 50% in July 2000).

Reported data is drawn from a range of independent research undertaken by BDRC (follow this link for further details of the BDRC research) and Dataquest during 2001 (follow this link for further details of the Dataquest research). For comparative data, MORI Financial Services is quoted (follow this link for MORI Financial Services comparative data). Follow this link for details of the bank's ethical and ecological screening. Follow this link for details of the bank's tailored ethical products and services. Follow this link for details of the bank's work towards delivering equal opportunities to customers. Follow this link for details of the bank's tailored ecological products and services. 		*
  1. www.co-op.co.uk
  2. www.co-operativebank.co.uk
  3. www.unitygroup.co.uk
  4. www.co-op.co.uk
  5. www.co-operativebank.co.uk
  6. www.bitc.org.uk
  7. www.eurocoop.org
  8. www.cipd.co.uk
  9. www.co-operativebank.co.uk/personal/
    To follow any of the links mentioned within the Partnership Report 2001, please visit the links page.
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The above data and commentary has been audited by ethics etc...