We, The Co-operative Bank Group, will continue to develop a successful and innovative financial institution by providing our customers with high quality financial and related services whilst promoting the underlying principles of co-operation which are . . .
1. Quality and Excellence
To offer all our customers consistent high quality and good value services and strive for excellence in all that we do.
2. Participation
To introduce and promote the concept of full participation by welcoming the views and concerns of our customers and by encouraging our staff to take an active role within the local community.
To be non-partisan in all social, political, racial and religious matters.
4. Education and Training
To act as a caring and responsible employer encouraging the development and training of all our staff and encouraging commitment and pride in each other and the Group.
5. Co-operation
To develop a close affinity with organisations which promote fellowship between workers, customers, members and employers.
6. Quality of Life
To be a responsible member of society by promoting an environment where the needs of local communities can be met now and in the future.
7. Retentions
To manage the business effectively and efficiently, attracting investment and maintaining sufficient surplus funds within the business to ensure t-he continued development of the Group.
8. Integrity
To act at all times with honesty and integrity and within legislative and regulatory requirements.