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  • £150 incentive for new and existing customers who use the full Current Account Switching Service to switch into a Co-operative Bank current account available until Friday 11th November 2016
  • Co-op Bank sees 211 per cent increase in current account sales in the last six months

After a successful six month campaign, which has driven an increase in current account sales to The Co-op Bank by 211 per cent, the £150 switching incentive will come to an end on Friday 11 November*

The Co-op Bank’s current account has a competitive overdraft structure, which was designed with customer feedback in line with the Bank’s Ethical Policy, and, the Bank has also received several customer service awards and been named as the most improved banking brand in the latest UK Customer Satisfaction Index from the Institute of Customer Service.**

The Bank’s Everyday Rewards scheme, which credits eligible customer accounts with up to £5.50 per month for doing everyday banking things*** will still be available on the bank’s five start rated account, after the £150 switching offer ends.

Matthew Carter, Products and Marketing Director at The Co-operative Bank said: “We’re immensely proud of our five star rated Current Account and the Everyday Rewards scheme available to our customers and we’re confident that new switchers to the Bank will really benefit from the account when they make the move and experience first-hand the great service offered by the Bank’s customer service teams. During this campaign we’ve seen almost a 40 per cent decrease in the number of customers switching away from the bank, our customers are really reaping the rewards on offer.

“Co-op Bank Current Account customers benefitting from the Everyday Rewards scheme can also opt to pay their £5.50 reward to one of five nominated charitable partners: Amnesty International; Hospice UK; Oxfam; Refuge and The Woodland Trust.”****

 -ENDS-

 Notes to editors:

*Until Friday 11th November; New customers using the full CASS to move at least four active direct debits to The Co-operative Bank Existing Co-operative Bank Current Account, Privilege Account, Privilege Premier Account, Current Account Plus Account holders, if they are not paying in at least £800 per month and have not done so over the last three months, and who have not previously switched to the bank and benefitted from a monetary switching incentive since January 2014.

Existing eligible customers who don't hold one of the Current Accounts listed above could still qualify if they open a new Co-operative Bank Current Account

For full terms and conditions: www.co-operativebank.co.uk/currentaccounts/currentaccount#switchingTsCs

**UKCSI (UK Customer Satisfaction Index) is The Institute of Customer Service’s national measure of customer satisfaction. It provides insights into the state and direction of customer satisfaction at a national level, across 13 key sectors and for individual organisations. UKCSI was launched by The Institute of Customer Service in 2008. It provides a unique way of measuring the current customer satisfaction of UK customers, as well as trends over time. The full July 2016 report can be found at www.instituteofcustomerservice.com/ukcsi

***www.co-operativebank.co.uk/currentaccounts/everyday-rewards

Account holders can earn rewards of £4.00 a month by simply:

  • Paying in at least £800 into the account each month;
  • Staying in credit or within any agreed formal overdraft limit each month;
  • Remaining opted in for paperless statements;
  • Logging onto online banking or the mobile app at least once each month;
  • Having at least four direct debits paid from the account each month.

On top of this, customers can earn 5p every time they use their debit card up to a maximum of £1.50 a month, giving a total monthly reward of up to £5.50, or £66 annually.

Customers can opt to donate their monthly rewards to one of five nominated charitable partners: Amnesty International; Hospice UK; Oxfam; Refuge and The Woodland Trust.

***UKCSI (UK Customer Satisfaction Index) is The Institute of Customer Service’s national measure of customer satisfaction. It provides insights into the state and direction of customer satisfaction at a national level, across 13 key sectors and for individual organisations. UKCSI was launched by The Institute of Customer Service in 2008. It provides a unique way of measuring the current customer satisfaction of UK customers, as well as trends over time. The full July 2016 report can be found at www.instituteofcustomerservice.com/ukcsi

****If you choose for us to make a donation to one of our chosen charities, we’ll pay that charity every six months, in June and December

For further information please call:
03457 212 212 (call charges)

About The Co-operative Bank
The Co-operative Bank plc provides a full range of banking products and services to around 4.4 million retail and SME (Small and Medium Sized Enterprises) customers.  The Bank is committed to values and ethics in line with the principles of the co-operative movement.

The Co-operative Bank is the only high street bank with a customer-led ethical policy which gives customers a say in how their money is used.  Launched in 1992, the Policy has been updated on five occasions, with new commitments added in January 2015 to cover how the Bank operates its business, products and services, workplace and culture, relationships with suppliers and other stakeholders and campaigning.