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17 November 2015

The Co-operative Bank scoops three customer service awards

The Co-operative Bank's contact centres have won three prestigious awards in the 2015 ICMI Top 50 Companies for Customer Service Awards:

  • Best large call centre for customer service
  • Most improved call centre for customer service
  • Third overall for call centre service.

 

The ICMI Top 50 Companies programme* is the UK's most prestigious customer service benchmarking programme, covering all sectors of the economy. Representatives of The Co-operative Bank contact centres collected the awards at a Gala Dinner at Old Trafford Manchester, and were delighted to learn that The Co-operative Bank is now the third best company in the UK for call centre service, and the best bank in this category.

Jo Mayer, Head of Customer Contact Centres for The Co-operative Bank said: "I'm absolutely thrilled that we've been placed third for call service.

"These awards include companies from all sectors, including some of the UK's best known high street brands, so the competition is really fierce. We are especially proud because we were the best large call centre and the most improved for call centre service.

"It's a great tribute to the hard work and dedication of all our colleagues in the contact centres."

The awards crown a great year for customer service at the Bank, following a second place for Best Telephone Customer Service in this year's uSwitch Current Account awards and finalists for the Best Current Account for Call Centre Service in the Moneywise Customer Service Awards 2015.

ENDS

For further information contact The Co-operative Bank Press Office.

 

Notes to editors:

About The Co-operative Bank

The Co-operative Bank plc provides a full range of banking products and services to almost 5 million retail and SME (Small and Medium Sized Enterprise) customers. The Bank is committed to values and ethics in line with the principles of the co-operative movement.

About the ICMI

The International Customer Management Institute (ICMI) Top 50 Companies programme uses real customers as mystery shoppers to benchmark customer service against the best in the industry and across sectors overall. Participants in the programme include household names from across the retail, finance, manufacturing and government sectors.