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Help - Statement Settings

Paperless statements

What are paperless statements?

Paperless statements are when you receive your bank statements online rather than by post.

Rather than getting your statements through your door, you will be informed, via email that you have a new statement. You'll then need to log in to online banking in order to view and download it.

What are the advantages of receiving paperless statements?

  • Statements available online 24/7*.
  • Print or download your statement in PDF format any time you need them.
  • Start to build up to seven years worth of viewable statements from the date you switch to paperless.
  • Just like paper statements, you can use them to prove your address, if you need to.
  • Cut the clutter. We take care of the filing for you as your statements are stored on our secure server.

What do I need to receive paperless statements?

All you need is an active email address.

How do I switch to paperless statements

You can change your statement settings at any time by simply:

You’ll now start automatically receiving paperless statements for your chosen accounts and we’ll email you each time one is available to view so please make sure your email address is up to date.

You will only be able to view paperless statements from the date you choose to go paperless. Any transaction before this date, for which you will have already received a paper statement, will not be available as a paperless statement. Not all accounts are currently available to receive paperless statements.

There is no Statement Setting option on my chosen account

Some of our accounts have fixed online or paper statements, which cannot be changed. For example, paperless statements are not currently available for Credit Card accounts.

Can I have paperless statements and still have paper statements delivered?

No, you must choose to have your statements available to you either online or by post.

I want to go back to paper statements. can I?

Yes, simply:

You will then automatically revert back to paper statements for that account. Be aware that if you turn off paperless statements, your paperless archive will not continue to update.

Can I save my paperless statements on my computer?

Yes, you can download every paperless statement as a PDF file, which you can then save to your computer.

I'm having trouble opening the statements I've saved

You need to download Adobe Reader in order to open your PDF statements