Login to Personal Banking Skip to content
  1. Home
  2. Application help
  3. Loans Applications

Loans applications

Continue a saved application

If you've started an application you can log in and continue it here

Continue application


If you’re thinking of applying for a loan, we have some helpful information below about eligibility, credit checks, and how long the application process will take.

To apply, you need to be:

  • Over 18.
  • A UK resident.
  • A Co-operative Bank or Britannia customer and have held your account for a minimum of 1 month.
  • Not subject to any County Court Judgments (CCJs).
  • Free from having missed more than 3 payments on any credit agreement in the last 6 months.

Approval is based on a credit check, an assessment of your personal circumstances and is subject to status.

What you need to apply

  • Information about your income and outgoings each month
  • Your previous addresses from the last 3 years
  • The account number and sort code of your main bank account
  • Details of any Co-operative Bank accounts you may hold
See our loans

How long applications will take

If you have all your information to hand, you can complete the application in around 10 minutes.

We will let you know if your application has been successful either on the day you apply or within 5 working days, depending if further checks are required.

How the credit checks work

We use a credit reference agency to decide whether or not the account you’re applying for is right for you.

This credit reference agency will produce a report on your credit history, and we’ll use this information to make a decision about the suitability of your application.

Their report tells us whether you have been declined for credit in the past, as well as whether you have failed to make payments on time for other agreements you have had in the last few years.

What happens next

If your application is accepted we'll send you your pre-contract information including a loan agreement form, a standing order mandate and a pre-paid envelope within 2-5 working days.

What to do if you've been refused

Customers that are not approved will have a note placed on their account that an application has been submitted and declined.

Being refused for a loan can have a negative effect on your credit rating. If this happens, you should avoid applying for the same loan again. All applications, positive and negative, will show up on your credit file.

You can improve your credit score by being on the electoral register and ensure you make your credit payments on time.

Contact us

If you'd like more help & information, you can:

Chat to us via live chat