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By continuing to use the site you agree that we can save them on your device. Cookies are small text files which are placed on your computer and which remember your preferences/some details of your visit. Our cookies don’t collect personal information. For more information, please read our updated privacy and cookie policy, which also explains how to disable cookies if you wish to.

When somebody dies

When someone dies, most people are unsure of what to do about finances and the accounts that are held.

This section is intended as a general guide to help you. We have a help line with staff who are dedicated to dealing with accounts in the event of a death.

Also see our general information section for more details.

Telephone us
Contact our helpline on 0345 603 1333^. Our customer contact centre lines are open Monday to Friday 9.00am to 5.00pm.

Write to us
The Co-operative Bank
Customer services
PO Box 200
Skelmersdale
WN8 6YS

You may also wish to speak to The Co-operative Legal Services for advice on Probate and organising the estate of your loved one.

The Co-operative Legal Services is authorised and regulated by the Solicitors Regulation Authority of England and Wales under registration number 567391. A list of the directors is available for inspection at our Registered Office.