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Switching current accounts

The Current Account Switch Guarantee means you don’t need to worry about missing bill payments or having to redirect Direct Debits.

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  • When you complete the switch, you may be eligible for £110 too.

    • Switch using Current Account Switch Service, 4+ Direct Debits. Excludes existing customers paying £800+ per month from 03/10/16 - 03/01/17 and recipients of previous switching incentives. Offer can be withdrawn at any time. Subject to status and eligibility, EU residents aged 16+. T&Cs apply.

      Find out more about this offer
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  • 7 working days to switch.

    It normally takes just 7 working days to complete the switch over. During that period, you’ll be able to use your new account as you would normally.

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All you need to do

When you apply, you just need to let us know:

  • Your old account details.
  • The date you want to start the switch process.

We do the rest:

Payments are transferred automatically

All your Direct Debits, standing orders and bill payments will be automatically transferred.

Payments are redirected

Any payments into your old account will be redirected to your new account.

If there are any problems, we guarantee to cover you

If anything does go wrong, we guarantee to sort it out for you and cover any losses you might incur. This is the Current Account Switch Guarantee.

You can keep your old account open, but you won't be covered by the guarantee

You can choose to keep your old account open if you want. However, the Switch Guarantee will then be void.

  • If you keep your old account open, we will not cover the costs associated with missed payments.

You can still switch if you're overdrawn, but we won't transfer your overdraft

If you're overdrawn, your old account will be 'frozen' until you pay off your overdraft. This means you won't be able to use the old account.

  • Your old bank will then pursue you for the repayment of the overdraft and will close your account once you've repaid it.

Other things you may want to do

  • Tell your friends and family that you've changed your account details.
  • Update your card or bank details on websites you regularly buy from.

New Customers

Find the right current account for you and request to switch during the application process.

View current accounts

Existing customers

You can still switch your old bank account to us by calling us on:

+44(0) 3457 212 212

Lines open

6am - 10pm, 7 days a week

Important information about our call charges

Alternatively, visit us in branch

Use our branch locator to find your nearest branch

Important documents

Contact us

If you'd like more help & information, you can:

Chat to us via live chat