We know that sometimes things go wrong and here at The Co-operative Bank we really value your feedback. Letting us know when you are not happy with our products or service, provides us with the opportunity to put it right as quickly as possible and helps us to improve our service for all our customers.
Our promise is to:
- treat your complaint fairly and promptly
- try to resolve complaints straight away, when you first contact us
- respond to you by phone if possible, and in writing once our investigations are complete if we have not been able to resolve your query when you first contact us
- keep you informed of our progress