Important Cookie Information
(this message will appear only once)

To give you the best possible experience, this site uses cookies and by continuing to use the site you agree that we can save them on your device. Cookies are small text files which are placed on your computer and which remember your preferences/some details of your visit. Our cookies don’t collect personal information. For more information, please read our updated privacy and cookie policy, which also explains how to disable cookies if you wish to.

To give you the best possible experience, this site uses cookies. Read more...

By continuing to use the site you agree that we can save them on your device. Cookies are small text files which are placed on your computer and which remember your preferences/some details of your visit. Our cookies don’t collect personal information. For more information, please read our updated privacy and cookie policy, which also explains how to disable cookies if you wish to.

 

Help and support

Welcome to our customer services section. We're committed to providing you with honest and helpful information and have prepared some sections to help you when finding what you want, as quickly as possible.

We have won the uSwitch Best in-Branch Customer Service Award in the uSwitch Current Account Awards*. See our other awards.

Key commitments

Our key commitments are a Code we follow where we promise to treat you fairly and reasonabily when providing you with products and services. Here are just 2 of the several we follow:

  • We will give you clear information about accounts and services, how they work, their terms and conditions and the interest rates which may apply.
  • We will lend responsibly.

Read more