Servicing your account

Paying in

You can pay funds into your account at the following locations. Please remember to include a completed paying-in-slip for any payment you make:

Paying in by post - cheques or postal orders only

The deposit envelopes provided should be used to post your cheques or postal orders to our processing centre - for security purposes please do not enclose any cash. If you need more freepost envelopes, please call your Customer Service Centre.

Please remember to include a completed paying-in-slip with your payment, postal orders must be completed on a separate paying-in slip. Write your sortcode and account number on the reverse of each cheque, and allow a minimum of 4 working days before you draw against the payment.

Deposit machines

You can use any of The Co-operative Bank's deposit machines to pay in cheques, cash and postal orders. Please follow the instructions on the machine to make your deposit.

Any deposits made at Bankpoint and kiosk locations up to 3pm will be credited to your account for the following day. Remote sites may take up to four days. Details of deposit machine locations can be obtained by calling your Customer Service Centre.

Post Office

You have the option to pay in both cheques and cash at the Post Office. Before you can use this facility you must call your Customer Service Centre to register. They will then contact the relevant Post Office to make the necessary arrangements. Please allow four to six weeks for the arrangements to be made, and new stationery to be issued. There is a nominal charge for this service, please refer to your tariff.

Please read the Post Office® Guide - PDF.

By standing order/Faster Payments

If you receive electronic payments from customers, you can arrange for them to pay direct into your business account by standing order or by Faster Payments.

Cash machines (ATMs)

You can use your business debit or cash card at any LINK ATM cash machine to withdraw up to £500 per day (in two lots of £250), provided sufficient funds are in your account. Co-operative Bank and most LINK machines are free of charge. However, some LINK ATMs in shops, nightclubs, amusement arcades etc. and some bank's do charge an additional fee for the service. You will be advised of this charge before you make your transaction.

If you use an ATM that is not a LINK machine, or if you use your business credit card in the UK to obtain cash from any ATM, LINK included, then you will be charged a 2% handling charge on the amount withdrawn, minimum £2.

Cashback facilities

Some shops/supermarkets now allow you to get cash at the same time as paying for your goods. If the shop does offer this facility they usually ask you if you want cashback before the payment is authorised; alternatively you can ask the cashier for cashback before paying for the item.

Branches

You can use your business account cheque book to pay bills and suppliers, and to cash cheques at any Co-operative Bank branch, subject to sufficient funds.

Post Office encashment facility

This service allows business current account customers to make cash withdrawals from a nominated local Post Office. To set up your encashment facility, simply call 03457 213 213^ to nominate your Post Office. An adviser will then make the arrangements. A nominal charge may be levied to your account for each Post Office transaction, please refer to your tariff.

Bill payments

To start using this service call your Customer Service Centre to request a bill payment mandate. Complete the details, sign it, and return to us. Then each time a payment is required call us with the name of the beneficiary and amount and we will pay the bill directly from your business account.

Standing orders/Direct Debits

Any regular payments you make can be set up on either standing order for fixed amounts, or Direct Debits if the amounts vary. Low transaction charges make this one of the most cost-effective ways of dealing with your regular outgoings.

You can now quickly and easily download the forms below to help you make changes to your account more effectively.

Simply print the form that you need, complete the relevant sections and send back to the specific address.

1. Change of account signatories

If you would like to change the signatories on your account, you will need to select the form below which applies to your organisation:

Change of account signatories for Sole Traders and Partnerships (including Limited Partnerships) - PDF

Change of account signatories for Limited Companies (including CICs and CIO/SCIOs) and Limited Liability Partnerships - PDF

Change of account signatories for Voluntary Organisations, Charities, Societies, Credit Unions, Trusts, Schools, Clubs and any other Unincorporated Association - PDF

2. Change of Authorised Account Persons

(Important: This form cannot be used to request a change of authorised signature on your account - please use the relevant form in Section 1)

If you would like to change the Authorised Account Persons on your account, please select the following form:

Change of Authorised Account Persons - PDF

Once you have completed the relevant form, please send to:

Business Account Signatories Team
The Co-operative Bank p.l.c.
P.O. Box 250
Skelmersdale
WN8 6WT

How we use your personal information - PDF

To help speed up the processing of your application we need the following additional information from the following entity types:

Limited companies - All directors are required to have provided their details within the mandate, regardless of whether or not they are to be signatories on the account.
 
Unincorporated associations (including political parties, schools and
trusts) and mutuals – Please provide an up to date copy of your governing document and a list of your committee members including name, date of birth, address and nationality for each, regardless of whether they are to be signatories to the account.
 
Unincorporated registered charities/CIO/SCIO – Please provide an up to date copy of your governing document ensuring all trustees have provided their details within the mandate.
 
Incorporated charities (whereby a charity is registered as both Ltd & Registered Charity) – All trustees/directors are required to have provided their details within the mandate, regardless of whether they are to be signatories on the account.

3. Change of account title

If you want to inform us of a change of name to your account you will need the form below.

Change of account title - PDF

Once you have completed the checklist that is on the form and you have any supporting documentation that might be needed please send to:

Business Account Title Team
The Co-operative Bank p.l.c.
P.O. Box 250
Skelmersdale
WN8 6WT

If your debit, credit or cash card or cheque book has been lost or stolen, or if some one else knows your Personal Identification Number (PIN) please ring our Lost and Stolen telephone number immediately on 0345 600 6000^.

Your cards and/or cheque book will be blocked immediately to prevent any unauthorised use. New cards/cheque books/PIN numbers will be ordered and sent to you as soon as possible.

Credit card accounts - please note

If you are reporting your credit card lost/stolen and you have secondary cardholders on the account then all the cards will be blocked. Please ensure you advise the other cardholders as any purchases made after the card has been blocked will not be authorised for any cards on the credit card account.

Also, If you have any regular automated payments being claimed from your credit card account, you will have to contact these companies to advise them of your new credit card account number details when you receive your new card.