User guides and interactive demos

To help you with navigating your way around Business online banking we have produced a series of documents we hope you will find useful.

Guide Description
Quick reference guide A useful quick reference guide, which details some of the common processes that you are likely to encounter when using our Business Online Banking service
Getting started with Business Online Banking Customer and User ID, Security token and logging in
Using your security token Getting started, activating your security token, using your security token, logging in, completing transactions and frequently asked questions
Using your DDA compliant security token Getting started, activating your security token, using your security token, logging in, completing transactions and frequently asked questions
Accounts information Balance information, transactions, transaction search and save searches
Statements or Reports View or print a range of statements or reports
Internal transfers Transfer summary, create transfer, recurring transfers and scheduled transfers
UK payments Payment types, payments summary, create payment, create single payment, recurring payment, scheduled payments and approvals
Beneficiaries Add beneficiary, beneficiary search and advanced search
Cheque management Summary, stop cheque, cancel stop and cheque enquiry
Service requests New requests and query requests
Enquiry facility Financial activities and non-financial activities 
Account nickname Allocate an alternative name for your account