We are making changes to cheque processing. To find out more about how this might affect you visit our FAQ for Cheque imaging section.
Online Banking Users – Important Security Message
Remain vigilant when using online banking; always be alert to unexpected requests to re-enter your security token details or provide unexpected security information.
If you are asked to do this or you notice any unusual responses when banking online, do not continue but call us immediately on 0345 601 9938. (Call charges) (Mon-Fri 8am - 8pm & Sat 9 - 12 noon)
Fraudulent Payment Requests
Always be cautious of requests to change beneficiary bank details of suppliers or requests to make an urgent payment.
Fraudsters will claim to be from companies/suppliers you pay or even a senior colleague of your company. Always check any unusual payment requests or change of beneficiary bank requests, ideally in person or by telephone, to confirm the instruction is genuine. Do not use contact details from an email, even if the message appears to have originated from someone within your own organisation.
Protect Your Account
You should never disclose your security details to any third party unless they are already registered on your account.
We will not be able to discuss your account with any individual unless they have been registered with us. To register an individual so they can discuss the account with the Bank, please complete the ‘Change of Authorised Account Persons’ mandate – by visiting our 'Manage Your Account' page, then click on the tab, ‘Change of Account Details’.