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Page Background Question 1 Results Question 2 Results Question 3 Results Question 4 Results Question 5 Results Question 6 Results

Question 7 Results

Question 8 Results Question 12 Results Question 9 Results Question 13 Results Question 10 Results Question 14 Results Question 11 Results Question 15 Results Question 16 Results Introduction

11

The Co-operative Bank believes that operating with

honesty and transparency is a fundamental value of

an ethical bank. Which of the following actions do

you believe are most important in ensuring that

The Co-operative Bank operates with honesty and

transparency?

• The following five actions received the greatest support from

customers in the poll:

1) Being open and transparent about our relationships with political

institutions

(67%)

2) Reporting on the types of people and businesses we bank, invest

in or lend to and where they are located

(64%)

3) Publishing how we are performing against our Ethical Policy

(62%)

4) Ensuring The Co-operative Bank pays its fair share of tax

(60%)

5) Never lobbying for policy charges in private that we’re not willing to

campaign for in public

(59%)

Question 7 Results

Being open and transparent about our relationships with political

institutions

67%

Reporting on the types of people and businesses we bank with,

invest or lend to and where they are located

64%

Publishing how we are performing against our Ethical Policy

62%

Ensuring The Co-operative Bank pays its fair share of tax

60%

Never lobbying for policy changes in private that we’re not willing

to campaign for in public

59%

Openly publishing all our rates, fees, charges and ATM provision so

customers can easily compare

39%

Reporting on representation of women and minorities on

The Co-operative Bank board and in senior management

18%

Other

3%

Don’t know

1%

None of the above

0%

Poll Questions 1-7 Poll Questions 8-16

Links

Values and Ethics

Poll 2014

Poll Results