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The results of our Values and Ethics Poll

Since it was founded in 1872, the Co-operative Bank has been rooted in strong and distinctive values and ethics.  Strong values are what our customers have expected from us ever since and, in 1992, we became the first bank ever to have a customer- led Ethical Policy.

To make sure it remains relevant and in line with our customers’ views, the Ethical Policy has been reviewed four times since 1992, hearing from over 250,000 customers.  Then, in June 2014, we launched our Values and Ethics Poll where 74,187 customers, colleagues and other stakeholders shared opinions on the Ethical Policy and our wider values so we can see if there are areas where we should do more or new priorities for the future.

As a result of what our customers feel is important to them in today’s world we have recommitted to our existing Ethical Policy around who we bank or lend to and strengthened and extended our Policy.  We know doing so is a vital step in restoring trust in the Bank as 84% of customers say it is a key reason they bank with us.

The Poll also identified new areas of concern around irresponsible gambling, payday lending and companies that do not responsibly pay tax. These have now been incorporated into the Ethical Policy.

View results